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Telvanta
WIN BACK CUSTOMERS

Performance insights
that prove what works
and drive better results.

Telvanta.ai gives you real-time visibility into every win-back campaign and journey—so you can measure impact, optimize continuously and bring more customers back.

A win-back performance console: five KPI cards reading 124,560 total inactive customers down 8.5%, 56,340 win-back attempts up 15.2%, 18,965 customers recovered up 23.4%, a 33.6% win-back rate up 6.8% and NPR 8.45M revenue recovered up 32.7%, over a Win-back Performance Over Time chart plotting recovered customers against win-back rate beside a Recovered Customers by Channel donut — WhatsApp 42%, Email 26%, SMS 18%, Voice Call 8% and Push 6%.

Why performance insights matter

Measure What MattersTrack the right metrics that impact revenue and growth.
Optimize ContinuouslyIdentify top-performing campaigns, channels and offers.
Prove ROIShow the real impact of your win-back efforts.
Better DecisionsUse data to allocate budget and focus on what works.
Stronger LoyaltyBuild long-term relationships by bringing customers back.

Trusted by growing businesses

10K+Businesses50M+Conversations / Month
99.99%Platform Uptime4.8/5 from 500+ reviews

The performance insights from Telvanta.ai helped us recover 31% of inactive customers and increase repeat purchases by 35% within 60 days.

Priya JoshiGrowth Manager,Daraz Nepal

Key insights at a glance

Top Performing ChannelWhatsAppWin-back rate45.2%
Best Offer TypeDiscount OffersRecovery rate38.6%
Top JourneyLapsed CustomerRecovery rate41.8%
Best Time to EngageEvening (6PM – 9PM)Higher response by24%
At-Risk Again2,340Recovered customers at risk of churn again
Campaign Performance
Campaign NameSentRecoveredWin-back RateRevenue Recovered
May Mega Offer12,4504,52136.3%NPR 2.15M
We Miss You – 20% Off10,2303,21431.4%NPR 1.48M
Free Shipping Weekend8,5402,63030.8%NPR 1.12M
VIP Comeback Offer6,2302,01032.2%NPR 1.07M
Re-engage Series – Email18,8906,59034.9%NPR 2.63M
View all campaigns
Journey Performance
JourneyRecoveredWin-back Rate
Lapsed Customer Journey7,84541.8%
Subscription Expired Journey5,12035.2%
Low Engagement Journey3,21028.6%
Abandoned Cart Journey1,89026.4%
Long-term Inactive Journey90022.1%
View all journeys

How performance insights drive better results

1. Track & Measure

Collect real-time data from every campaign, channel and touchpoint.

2. Analyze & Discover

Identify what’s working, what’s not and why.

3. Get Actionable Insights

AI-powered recommendations to improve performance.

4. Optimize & Refine

Adjust offers, timing, channels and journeys for better results.

5. Grow & Retain

Recover more customers and build lasting relationships.

Deeper analytics for every decision

Win-back Rate by Segment

High Value46.2%
Mid Value34.1%
Low Value22.8%
New Customers18.3%
Offer Performance
18,965Recovered
Time to Recover
12.6Avg. Days2.4 days vs Apr
0102030May 1May 15May 31
Revenue Recovered Trend
NPR 8.45M32.7% vs Apr
0M2M4M6M8M10MMay 1May 15May 31

Powerful reporting for every team

Real-time Dashboards

Live metrics and alerts to track performance instantly.

Custom Reports

Build and schedule custom reports for any timeframe.

Export & Share

Export data and share insights with your team in one click.

Drill-down Analytics

Dive deep into segments, channels and customer data.

Benchmarking

Compare performance across campaigns and time periods.

AI Recommendations

Get smart suggestions to maximize win-back success.

See what’s working. Do more of it.

Use performance insights to run smarter win-back campaigns and recover more customers.