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Telvanta
FOR TRAVEL & TOURISM COMPANIES

Always here.
Anytime.
Anywhere.
Better journeys.

Deliver instant, reliable support 24/7 across channels. Resolve issues faster and keep travelers happy at every step.

A support overview board — conversations, resolution rate, response time and CSAT above a channel donut, top support categories and the recent conversations feed.

The impact you can achieve

Instant SupportProvide real-time assistance day or night across channels.
Higher SatisfactionHappy travelers with fast issue resolution.
More BookingsResolve issues quickly and turn problems into loyalty.
Lower Support CostsAutomate FAQs and common queries to reduce workload.
Stronger Brand TrustReliable support builds confidence and long-term loyalty.
Global CoverageMulti-language support for travelers worldwide.

Key Results for Travel & Tourism*

30–50%Improvement in CSAT
25–40%Reduction in response time
20–30%Decrease in repeat issues
2XMore issues resolved per agent
15–25%Lower support operational cost

*Based on Telvanta.ai customer data

24/7 Availability

Round-the-clock support so travelers always get help when they need it.

Smart Routing

Route queries to the right agent or team for faster resolution.

AI-Powered Answers

Instant answers to common queries with intelligent bots and knowledge base.

Multi-channel Support

Chat, WhatsApp, email, phone, SMS and in-app — all in one place.

Real-time Updates

Keep travelers informed with live updates and proactive alerts.

Seamless Handover

Smooth escalation to human agents when needed.

How 24/7 Travel Support Works

Traveler Reaches Out

Traveler contacts you anytime, anywhere via their preferred channel.

Query Captured

AI captures the query and identifies the intent.

Smart Routing

Query routed to the best agent or resolved instantly by AI.

Instant Answer

AI delivers immediate answers to common travel queries.

Agent Resolution

A human agent steps in for complex or sensitive issues.

Traveler Updated

Traveler receives real-time updates until fully resolved.

Feedback & Improve

Collect feedback and use insights to improve support quality.

Common 24/7 Support Use Cases

Flight Changes

Assist with rebooking, rescheduling and seat changes.

Cancellations & Refunds

Handle cancellations, refund requests and policy guidance.

Baggage Support

Report lost or delayed baggage and track status in real-time.

Booking Modifications

Change travel dates, destinations, hotels or add-ons.

Visa & Travel Docs

Guide travelers on visa requirements and document assistance.

Payments & Invoices

Help with payments, receipts, invoices and transaction issues.

Travel Information

Provide destination info, restrictions, guidelines and tips.

Emergency Assistance

Offer urgent help for delays, cancellations and other emergencies.

24/7 Support Analytics

Conversations (30D)18,64228% vs last 30 days
First Response Time38 sec22% vs last 30 days
Resolution Rate92.6%6% vs last 30 days
CSAT Score4.7 / 50.4 vs last 30 days
Issues Resolved16,28431% vs last 30 days

Conversations Over Time

20K15K10K5K0
May 5May 12May 19May 26Jun 2

Conversations by Channel

Live Chat42%
WhatsApp28%
Phone17%
Email9%
SMS3%
Other1%

Top Issues

Flight Changes5,642
Booking Modifications3,956
Cancellations & Refunds3,210
Baggage Issues2,120
Visa & Travel Docs1,436
Payments & Invoices1,092

Telvanta.ai helps us deliver seamless 24/7 support to our travelers across the globe. Faster responses, happier customers and stronger loyalty — all in one platform.

Neha KapoorHead of Customer ExperienceStyleMart

Seamlessly Integrates With Your Stack

salesforceHubSpotzendeskfreshdeskSlackMicrosoft TeamsINTERCOMand more

Frequently Asked Questions

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