FOR RETAIL & ECOMMERCE

Omnichannel
Engagement
Every channel. One customer conversation.

Meet your customers where they are—on their favorite channel. Telvanta.ai unifies all conversations, automates responses, and helps you deliver seamless, personalized experiences that drive loyalty and more sales.

A single shopper conversation flowing across WhatsApp, Instagram, Facebook, Live Chat, Email and SMS, ending in a confirmed order.

The impact you can achieve

Unified Customer ViewSee complete conversation history across every channel.

Faster ResolutionsResolve queries quicker with AI-powered responses.

Higher ConversionsTurn conversations into sales with timely engagement.

Stronger Customer LoyaltyDeliver consistent, delightful experiences that retain customers.

Lower Operational CostAutomate routine queries and reduce manual workload.

Key Results for Retail & eCommerce

45%Increase in Customer Engagement

32%Higher Conversion Rate

60%Faster Response Time

2.5xMore Sales from Existing Customers

40%Reduction in Support Workload

25%Lower Customer Churn

*Based on Telvanta.ai customer data

One Inbox

All Channels

Faster Response

Better Experience

Personalized at

Every Touchpoint

Automate

Conversations

Drive Sales &

Customer Loyalty

Actionable Insights

in Real-time

Engage Across Every Channel

Unify conversations from the channels your customers love.

Instagram

Facebook

Live Chat

SMS

Voice

Web Forms

Mobile App

How Omnichannel Engagement Works

Customer Reaches Out

Customer messages you on any channel.

Unified Inbox

All conversations come into a single, shared inbox.

Smart Routing

AI routes queries to the right team or agent.

Respond & Resolve

Deliver personalized responses and close queries faster.

Automate & Engage

Use bots, templates, and automations to engage at scale.

Analyze & Improve

Track performance and optimize conversations continuously.

Popular Use Cases in Retail & eCommerce

Order Tracking & Updates

Keep customers informed at every step.

Product Inquiries

Answer questions about products, pricing & availability.

Cart Abandonment

Recover lost sales with timely reminders.

Returns & Exchange

Simplify return requests and provide real-time updates.

Promotions & Offers

Share personalized offers and seasonal promotions.

Loyalty & Rewards

Engage customers with loyalty programs and exclusive rewards.

Feedback & Reviews

Collect feedback and reviews to improve customer experience.

Post Purchase Support

Assist customers even after purchase to build long-term trust.

Engagement Performance Overview

Total Conversations128,54028% vs last 30 days

Response Rate98.2%15% vs last 30 days

Conversion Rate4.6%21% vs last 30 days

CSAT Score4.7/512% vs last 30 days

Conversations Over Time

40K30K20K10K0

May 5May 12May 19May 26Jun 2

Channel Breakdown

WhatsApp40%

Instagram20%

Facebook15%

Email10%

Live Chat8%

SMS5%

Others2%

Omnichannel Engagement Every channel. One customer conversation.

Engage Across Every Channel

How Omnichannel Engagement Works

Popular Use Cases in Retail & eCommerce

Engagement Performance Overview

Omnichannel
Engagement
Every channel. One customer conversation.