Now serving all 77 districts of Nepal — IVR, Bulk SMS & WhatsApp API on one platform. Get started at Rs. 1,499→

Telvanta
FOR RETAIL & ECOMMERCE

AI Support Agents
that Delight Shoppers
and Drive Sales

Telvanta.ai AI Support Agents deliver human-like conversations, resolve queries instantly, and hand off seamlessly to humans—across every channel, 24/7.

An AI shopping assistant answering an order status question with a tracking update, beside the WhatsApp, live chat, Instagram, email and Facebook channels it replies on.

The impact you can achieve

Lower Support VolumeAI resolves up to 70% of repetitive queries automatically.
Faster ResolutionInstant answers reduce average resolution time by 60%.
Higher Customer SatisfactionDeliver quick, accurate and friendly support.
Increase ConversionsProactive recommendations and support boost sales.
Lower Operational CostAutomate more with AI and reduce support overhead.

Key Results for Retail & eCommerce

70%Queries Resolved by AI
60%Reduction in First Response Time
35%Increase in CSAT Scores
2.4xHigher Conversion from Support
30%Reduction in Support Cost
50%Repeat Purchase Increase

*Based on Telvanta.ai customer data

Instant Responses

Answer customer queries in seconds.

Human-like Conversations

Natural, contextual and personalized.

24/7 Availability

Always-on support across time zones.

Seamless Handover

Smart escalation to human agents.

Knowledge-Powered

Trained on your store, policies & products.

Multi-language

Support customers in their own language.

How AI Support Agents Work

Customer Reaches Out

On any channel with any query.

AI Understands Intent

Detects intent and pulls relevant information.

Instant Resolution

Provides accurate, personalized answers instantly.

Smart Escalation

Hands off to human agent when needed with full context.

Issue Resolved

Customer gets help and leaves satisfied.

Continuous Learning

AI learns from every conversation and keeps improving.

Popular Use Cases

Order Tracking

Instantly check order status, tracking and delivery details.

Returns & Refunds

Guide customers through return policies and refund process.

Product Information

Answer questions about products, sizes, colors, stock and more.

Shipping & Delivery

Provide shipping options, ETA and delivery updates.

Cancel or Modify Order

Help customers modify or cancel orders seamlessly.

Payment & Billing

Resolve payment issues, invoices, discounts and billing queries.

Promotions & Offers

Share active offers, coupons and exclusive deals.

Account Support

Help with login, profile updates and account related queries.

Product Recommendations

Recommend products based on preferences and history.

Post Purchase Support

Answer usage queries, warranty and care instructions.

AI Support Performance Overview

Total Conversations3.2M28% vs last 30 days
AI Resolution Rate70%18% vs last 30 days
Avg. Response Time18s46% vs last 30 days
CSAT Score4.7/512% vs last 30 days
Escalation to Human30%16% vs last 30 days

Conversations Over Time

150K100K50K0
May 5May 12May 19May 26Jun 2

Channel Breakdown

WhatsApp38%
Live Chat25%
Instagram15%
Email12%
Facebook7%
Others3%

Top Intent Categories

Order Tracking32%
Returns & Refunds20%
Product Info16%
Shipping & Delivery12%
Payment & Billing12%
Others8%

Our AI Support Agent handles thousands of customer conversations every day. It’s fast, accurate and our customers love the instant responses.

Neha KapoorHead of Customer ExperienceStyleMart

Seamlessly Integrates With Your Systems

shopifyWOO COMMERCEMagentosalesforcezendeskand more

Frequently Asked Questions

Ready to transform your customer support experience?

Deploy AI Support Agents in minutes and deliver faster, smarter and more delightful support.

or