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Telvanta
FOR RETAIL & ECOMMERCE

Loyalty & Retention
Turn one-time shoppers into lifetime fans.

Build meaningful relationships with personalized experiences, exclusive rewards and timely engagement across every channel—driving repeat purchases and long-term customer value.

A loyalty and retention workspace for a retail brand — member tiers, reward balances and the campaigns going out across every channel.

The impact you can achieve

Increase Customer LoyaltyReward customers and build emotional connections.
Boost Repeat PurchasesEncourage customers to shop again and again.
Improve Customer Lifetime ValueDrive higher CLV with targeted engagement.
Reduce Customer ChurnProactively re-engage inactive customers.
Stronger Brand AdvocacyHappy customers become your best promoters.
Higher ROI on CampaignsSmarter targeting delivers better results with less spend.

Key Results for Retail & eCommerce

45%Increase in Repeat Purchase Rate
35%Increase in Customer Retention
30%Higher Customer Lifetime Value
2.5xMore Engagement with Loyalty Offers
40%Reduction in Churn Rate
25%Higher ROI from Loyalty Campaigns

*Based on Telvanta.ai customer data

Personalized Engagement

Right message, right time, every time.

Rewarding Experiences

Points, tiers and perks that excite.

Stronger Customer Relationships

Build trust and long-term loyalty.

Higher Repeat Purchases

Increase frequency and average order value.

Lower Churn Rate

Keep customers coming back for more.

Data-Driven Insights

Understand behavior and act with precision.

How Loyalty & Retention Works

Understand Customers

Collect data and analyze behavior & preferences.

Segment & Personalize

Create segments and personalize offers.

Engage Across Channels

Reach out via the right channel at the right time.

Reward & Delight

Offer points, discounts and exclusive perks.

Drive Repeat Purchases

Make it easy and rewarding to come back.

Analyze & Optimize

Track performance and refine for better results.

Popular Use Cases

Loyalty Programs

Points, tiers and rewards that keep customers coming back.

Birthday & Anniversary Offers

Celebrate special occasions with personalized offers.

VIP & Tier Benefits

Offer exclusive perks to your most valuable customers.

Win-back Campaigns

Re-engage inactive customers with the right incentives.

Exclusive Member Offers

Give early access and exclusive deals to members.

Referrals & Advocacy

Turn happy customers into brand advocates.

Points Expiry Reminders

Drive action with timely reminders before points expire.

Loyalty Score & Insights

Track engagement and predict churn with loyalty scoring.

Thank You & Appreciation

Show gratitude and strengthen emotional connections.

Post Purchase Nurturing

Keep the conversation going after every purchase.

Loyalty Performance Overview

Active Members125K28% vs last 30 days
Repeat Purchase Rate48%21% vs last 30 days
Redemption Rate36%16% vs last 30 days
Customer Lifetime ValueNPR 28,60024% vs last 30 days
Churn Reduction40%18% vs last 30 days

Loyalty Engagement Over Time

100K75K50K25K0
May 5May 12May 19May 26Jun 2

Channel Engagement

WhatsApp38%
Email25%
SMS12%
Push10%
In-app10%
Others5%

Top Loyalty Campaigns

Birthday Offer32%
Win-back Series24%
Loyalty Points Bonus18%
VIP Early Access14%
Referral Bonus12%

Telvanta.ai helped us build a loyalty program that our customers truly love. Repeat purchases increased by 45% and our customers feel more connected to our brand than ever before.

Arjun KhatriHead of GrowthUrbanMart

Seamlessly Integrates With Your Systems

shopifyWOO COMMERCEMagentosalesforceHubSpotand more

Frequently Asked Questions

Ready to strengthen loyalty and retain more customers?

Build lasting relationships and grow your business with Telvanta.ai.

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