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Telvanta
FOR RETAIL & ECOMMERCE

Analytics & Insights
that Drive Growth

Turn every customer conversation and campaign into actionable insights. Track performance in real-time, understand customer behavior, and make data-driven decisions that maximize revenue.

An engagement overview board — total conversations, response rate, conversion rate and revenue influenced over a conversations trend line and a channel breakdown ring.

The impact you can achieve

Smarter DecisionsMake data-backed decisions with confidence.
Improve Campaign ROIOptimize campaigns and increase marketing efficiency.
Understand CustomersDiscover what customers want, how they behave, and when.
Increase ConversionsIdentify high-intent customers and act at the right time.
Reduce CostsEliminate guesswork and optimize resource allocation.

Key Results for Retail & eCommerce

45%Increase in Campaign ROI
60%Faster Data-Driven Decisions
35%Higher Conversion Rate
2.4xMore Revenue from Engaged Customers
28%Reduction in Customer Acquisition Cost
40%Improvement in Customer Retention

*Based on Telvanta.ai customer data

Real-time Dashboards

Live KPIs at a glance

Multi-channel Analytics

Unified view across channels

Customer Insights

Understand behavior & intent

Campaign Performance

Measure & optimize ROI

Data Export & Reports

Share & automate reports

How Analytics & Insights Works

Collect

Capture data from all customer interactions across channels.

Unify

Clean, unify, and organize data in a single view.

Analyze

AI-powered analytics to uncover patterns and trends.

Visualize

Interactive dashboards and reports for easy understanding.

Act

Use insights to optimize campaigns, journeys, and support.

Grow

Drive conversions, loyalty, and revenue growth.

Powerful Insights for Every Retail & eCommerce Team

Marketing Teams

Track campaign performance, audience engagement, and ROI.

Sales Teams

Monitor leads, conversions, pipeline impact, and revenue influenced.

Support Teams

Analyze ticket trends, response time, CSAT, and resolution rates.

Operations Teams

Track volumes, peak times, agent performance, and resource utilization.

Leadership

Executive dashboards for strategic insights and forecasting.

Channel Performance

ChannelConversationsResponse RateConversion RateRevenue Influenced
WhatsApp48,52098.6%5.2%NPR 1.86 Cr
Live Chat33,21097.1%4.1%NPR 1.32 Cr
Instagram DM19,85096.5%3.6%NPR 0.78 Cr
Email15,42093.2%2.8%NPR 0.42 Cr
SMS7,68491.8%1.9%NPR 0.18 Cr

Plus 3,856 conversations on other channels — 128,540 total

Customer Insights

Repeat Buyers34%
High Spenders24%
New Customers20%
At Risk12%
Inactive10%

Top Intent Categories

Order Tracking24%
Returns & Refunds20%
Product Inquiry18%
Shipping & Delivery16%
Payment Issues12%
Others10%

Telvanta.ai analytics gave us complete visibility across channels. We optimized our campaigns and improved conversions by 35% within 3 months.

Sneha MalhotraHead of MarketingStyleHub Store

Reporting Made Easy

Pre-built Reports

Ready-to-use reports for quick insights.

Drill-down Analytics

Go deep into the data that matters.

Custom Reports

Build custom reports that fit your needs.

Filters & Segments

Analyze by time, channel, agent, tags & more.

Scheduled Reports

Automate reports and deliver to inbox.

CSV / Excel Export

Export data anytime for offline analysis.

Seamlessly Integrates With Your Systems

shopifyWOO COMMERCEMagentosalesforceHubSpotand more

Frequently Asked Questions

Ready to turn data into your competitive advantage?

Get deeper insights, optimize performance, and grow your business.

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