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Telvanta
FOR LOGISTICS & SUPPLY CHAIN

Aligned Partners.
Efficient Operations.
Stronger Deliveries.

Telvanta.ai Vendor & Partner Coordination solution centralizes communication with suppliers, carriers, 3PLs, and vendors across SMS, WhatsApp, Email, Voice & In-App.

A partner coordination board — active partners, open requests, response times and the live vendor activity feed.

The impact you can achieve

Better Partner CollaborationKeep all vendors and partners informed and aligned.
Faster Issue ResolutionResolve issues quickly with real-time alerts and updates.
Higher On-time PerformanceEnsure commitments are met with proactive communication.
Reduced Operational CostAutomate communication and reduce manual follow-ups.
Stronger Partner RelationshipsBuild trust with transparent and timely communication.

Key Results for Logistics*

30–50%Improvement in On-time Deliveries
25–40%Faster Issue Resolution
20–30%Improvement in Partner Response Time
20–30%Reduction in Manual Follow-ups
2XHigher Partner Satisfaction

*Based on Telvanta.ai customer data

Centralized Communication

Connect with all vendors and partners in one platform.

Task & Request Management

Create, assign, and track tasks, requests & approvals effortlessly.

Real-time Updates

Share order, shipment, stock & operational updates instantly.

Document Sharing

Share POs, invoices, SLAs and documents securely in seconds.

Smart Alerts & Reminders

Never miss deadlines with automated alerts and reminders.

Performance Tracking

Monitor response time, compliance & partner performance.

How Vendor & Partner Coordination Works

Create Request

Send requests, POs or tasks to vendors / partners.

Partner Notified

Partner receives notification on their preferred channel.

Respond & Update

Partner responds and provides updates.

Review & Confirm

Review updates and confirm or request changes.

Track Progress

Track status, SLAs and task completion.

Resolve Issues

Get alerted, take action and resolve issues faster.

Performance Insights

Analyze performance and improve partner collaboration.

Popular Use Cases

PO & Order Communication

Send POs, changes and confirmations to vendors.

Shipment & Pickup Coordination

Coordinate pickups, deliveries and shipment schedules.

Stock & Inventory Updates

Get stock availability and replenishment updates.

Delay & Exception Handling

Notify delays, issues and exceptions in real time.

Invoice & Payment Updates

Share invoices, payment status and approvals.

Contract & Document Sharing

Share contracts, SLAs and important documents.

Quality & Compliance

Share compliance updates, certificates and audit info.

Vendor Performance Reviews

Track performance and share review feedback.

Vendor & Partner Coordination Analytics

On-time Response Rate89%12% vs last 30 days
Avg. Response Time28m 34s18% vs last 30 days
Tasks Completed (30D)178,43216% vs last 30 days
Issues Resolved (30D)11,24820% vs last 30 days
Partner Satisfaction4.6 / 50.4 vs last 30 days

Messages Sent Over Time

30K20K10K0
May 5May 12May 19May 26Jun 2

Messages by Channel

WhatsApp42%
Email25%
SMS20%
Voice Call8%
In-App Chat5%

Top Partner Responses

TransLogix Pvt. Ltd.92%
SpeedFreight Logistics90%
Oceanic Suppliers88%
PackFlight Solutions85%
Global Carriers Inc.83%

Telvanta.ai has transformed the way we work with our vendors and partners. Real-time updates, smart alerts and one central platform have improved our on-time delivery performance significantly.

Vikram AdhikariHead of Supply ChainHimalaya Logistics Pvt. Ltd.

Seamlessly Integrates With Your Systems

SAPORACLE NetSuiteZoho InventoryTMSMicrosoft Dynamicsfreshdeskand more

Frequently Asked Questions

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