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Telvanta
FOR LOGISTICS & SUPPLY CHAIN

Stay Connected
with Every Driver.
Deliver Every Time.

Telvanta.ai Driver Communication keeps your drivers informed, aligned, and safe with real-time two-way communication across SMS, WhatsApp, Voice & In-App.

A driver communication board — active drivers, messages sent, acknowledgement rate and the recent message feed across WhatsApp, SMS, voice and in-app chat.

The impact you can achieve

Better On-Time PerformanceKeep drivers informed and reduce delays.
Faster Issue ResolutionDrivers can report and resolve issues in real time.
Improved Driver SafetyShare safety alerts, guidelines and emergency updates instantly.
Higher Proof of Delivery RateGet POD confirmations and updates on the go.
Lower Operational CostReduce failed deliveries, fuel waste and manual calls.
Stronger Team AlignmentEnsure everyone is on the same page, every mile.

Key Results for Logistics*

25–35%Improvement in On-Time Delivery
40–60%Faster Issue Resolution
30–40%Increase in Proof of Delivery Rate
20–30%Reduction in Failed Deliveries
2XHigher Driver Engagement & Satisfaction

*Based on Telvanta.ai customer data

Multi-Channel

Connect with drivers via WhatsApp, SMS, Voice, and In-App Chat.

Real-Time Updates

Send instant updates on trips, routes, or deliveries.

Two-Way Communication

Drivers can reply, share updates, and raise issues easily.

Broadcast Messaging

Send important alerts to individuals or groups in seconds.

Smart Routing Alerts

Notify drivers about route changes, traffic, or weather updates.

Geo & ETA Sharing

Share live location, ETAs, and stop information.

How Driver Communication Works

Create Message

Dispatchers create updates, alerts, or instructions.

Select Drivers

Choose individual drivers or driver groups.

Send via Channel

Send through WhatsApp, SMS, Voice or In-App.

Driver Receives

Drivers receive messages instantly on their preferred channel.

Driver Responds

Drivers acknowledge, reply or share updates.

Action Taken

Issues are resolved or tasks are completed.

Track & Analyze

Monitor response, delivery and driver engagement.

Popular Use Cases

New Delivery Assignment

Notify drivers about new orders, pickups and delivery details.

Route & Stop Alerts

Share route changes, new stops, or sequence updates instantly.

Delay & Exception Alerts

Inform drivers about delays, cancellations or customer unavailability.

POD & Document Requests

Request PODs, photos or documents directly from drivers.

Safety & Compliance

Send safety reminders, compliance updates, and policy notifications.

Vehicle & Maintenance Alerts

Notify about vehicle checks, service due dates or breakdown alerts.

Emergency Alerts

Send urgent alerts and SOS messages when needed.

Feedback & Surveys

Collect feedback and surveys from drivers to improve operations.

Driver Communication Analytics

Delivery Rate98.2%1.2% vs last 30 days
Ack. Rate87%6% vs last 30 days
Response Time (Avg)2m 34s16% vs last 30 days
Messages Sent (Today)18,73218% vs last 30 days
Issues Resolved (Today)2439% vs last 30 days
Driver Satisfaction4.6 / 50.4 vs last 30 days

Messages Sent Over Time

20K15K10K5K0
May 5May 12May 19May 26Jun 2

Messages by Channel

WhatsApp45%
SMS30%
Voice Call15%
In-App Chat10%

Top Communication Types

Delivery Updates7.2K
Route Updates4.8K
Delay Alerts2.6K
POD Requests2.1K
Safety Alerts1.9K

Telvanta.ai helps us stay connected with our drivers in real time. We resolve issues faster, keep everyone aligned, and deliver a better customer experience.

Sandeep NairOperations HeadTransLogix Solutions

Seamlessly Integrates With Your Systems

SAPORACLE NetSuiteZOHO InventoryTMSfreshdeskPower BIGoogle Mapsand more

Frequently Asked Questions

Empower your drivers. Deliver better, every day.

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