Now serving all 77 districts of Nepal — IVR, Bulk SMS & WhatsApp API on one platform. Get started at Rs. 1,499→

Telvanta
FOR LOGISTICS & SUPPLY CHAIN

Notify. Update.
Deliver Confidence.

Telvanta.ai helps logistics companies automate shipment notifications across SMS, WhatsApp, Email, Voice, and Chat—keeping customers informed, reducing inquiry calls, and building trust at every step.

A shipment notification board — delivery and read rates, channel performance and the live shipment event feed.

The impact you can achieve

Fewer WISMO CallsReduce “Where is my order?” inquiries by up to 60%.
Higher Delivery SatisfactionKeep customers informed and improve NPS.
Faster Issue ResolutionInstant alerts help resolve problems before they escalate.
Lower Operational CostAutomate communications and reduce manual effort.
Stronger Brand TrustProactive communication builds reliability and loyalty.

Key Results for Logistics*

60%+Reduction in WISMO Inquiries
25–40%Increase in On-Time Delivery Satisfaction
20–30%Improvement in Delivery Success Rate
30–50%Reduction in Notification Operational Cost
2XFaster Issue Resolution for Exceptions

*Based on Telvanta.ai customer data

Multi-Channel

Reach customers on SMS, WhatsApp, Email, Voice & Chat.

Real-time Updates

Instant notifications for every milestone and status change.

Smart Personalization

Use customer name, order details, and tracking in messages.

Multilingual Support

Communicate in local languages for better understanding.

Automation Workflows

Trigger notifications automatically based on events and rules.

Two-way Communication

Allow customers to reply, track, or get support instantly.

How Shipment Notifications Works

Shipment Created

Order is created in your system.

Event Triggered

Milestone or status change occurs.

Workflow Runs

Telvanta.ai triggers the right message.

Message Sent

Delivered via the best channel.

Customer Notified

Customer receives timely update.

Customer Action

Track, reply or contact if needed.

Insight Captured

Responses & delivery data tracked.

Popular Use Cases

Order Confirmation

Instant confirmation with order & expected delivery date.

In-Transit Updates

Notify customers when shipment leaves facility or is in transit.

Out for Delivery

Alert customers when shipment is out for delivery.

Delivery Confirmation

Share proof of delivery and capture feedback.

Delay & Exception Alerts

Notify about delays, service disruptions or exceptions.

ETA & Reschedule

Share accurate ETA and allow reschedule through two-way chat.

Return & Pickup Updates

Keep customers informed about return pickups and status.

Custom Alerts

Send personalized alerts based on business rules and preferences.

Shipment Notification Analytics

Delivery Rate98.2%1.8% vs last 30 days
Read Rate (SMS/WA)91.6%3.2% vs last 30 days
Click Rate28.7%2.6% vs last 30 days
Response Rate18.4%1.9% vs last 30 days
WISMO Reduction60%12% vs last 30 days
Customer Satisfaction4.7 / 50.3 vs last 30 days

Notifications Sent Over Time

30K20K10K0
May 5May 12May 19May 26Jun 2

Channel Performance

SMS43%
WhatsApp34%
Email15%
Voice7%
Chat1%

Top Shipment Events

In Transit10.3K
Out for Delivery8.2K
Delivered7.2K
Exception1.8K
Delay Alert1.3K

Telvanta.ai has transformed how we communicate with our customers. Real-time updates, multi-channel reach, and automation have significantly reduced inquiries and improved customer trust.

Suman AdhikariHead of Customer ExperienceFastTrack Logistics

Seamlessly Integrates With Your Systems

SAPORACLE NetSuiteShiprocketEasemyTripTMSfreshdeskzendeskand more

Frequently Asked Questions

Ready to keep your customers informed at every mile?

or