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Telvanta
FOR LOGISTICS & SUPPLY CHAIN

Every Update.
Every Step.
Happy Customers.

Telvanta.ai keeps your customers informed from order confirmation to final delivery with real-time updates across SMS, WhatsApp, Email, Voice & Chat.

An order and delivery board — delivery rate, on-time performance, updates by channel and the live order timeline.

The impact you can achieve

Fewer WISMO CallsReduce “Where is my order?” inquiries by up to 60%.
Higher Delivery SatisfactionProactive updates keep customers informed and happy.
Faster Issue ResolutionInstant alerts help resolve delivery issues before they escalate.
Lower Return & RTOClear communication reduces failed deliveries and returns.
Stronger Brand LoyaltyBuild trust with transparent and timely communication.

Key Results for Logistics*

60%+Reduction in WISMO Inquiries
25–40%Increase in On-Time Deliveries
20–30%Reduction in RTO (Return to Origin)
2XImprovement in Customer Satisfaction
30%+Increase in Repeat Purchases

*Based on Telvanta.ai customer data

Multi-Channel Updates

Send updates via SMS, WhatsApp, Email, Voice & Chat.

Real-time Tracking

Share live order status, ETA & location updates automatically.

Smart Personalization

Use customer name, order details & dynamic content.

Automation Workflows

Trigger updates based on events and milestones.

Exception Handling

Instant alerts for delays, issues or delivery exceptions.

Two-way Support

Customers can reply, track & get help instantly.

How Order & Delivery Updates Work

Order Placed

Order is created in your system.

Event Triggered

Milestone or status change occurs.

Update Generated

Telvanta.ai prepares personalized message.

Message Sent

Update sent via preferred channel.

Customer Notified

Customer receives real-time update.

Customer Action

Customer tracks, replies or contacts if needed.

Journey Continues

Next milestone triggers new update.

Popular Use Cases

Order Confirmation

Confirm orders instantly with details & estimated delivery time.

In-Transit Updates

Share shipment status and live tracking link with customers.

Out for Delivery

Notify customers when order is out for delivery with ETA.

Delivery Confirmation

Confirm successful delivery and share POD if available.

Delay Notifications

Inform customers about delays with new ETA.

Pickup Updates

Notify when order is picked up from warehouse.

Return & Refund Updates

Keep customers informed about return, refund and replacement status.

COD & Payment Updates

Notify payment status, COD collection or payment confirmation.

Order & Delivery Analytics

Delivery Rate98.2%1.2% vs last 30 days
On-Time Delivery92.6%9% vs last 30 days
WISMO Reduction60%15% vs last 30 days
RTO Rate2.4%18% vs last 30 days
Customer Satisfaction4.7 / 50.4 vs last 30 days
Repeat Purchase Rate28%22% vs last 30 days

Deliveries Over Time

30K20K10K0
May 5May 12May 19May 26Jun 2

Updates by Channel

WhatsApp43%
SMS32%
Email18%
Voice5%
Chat2%

Top Notification Types

In-Transit Update32%
Out for Delivery24%
Delivered20%
Order Confirmed14%
Delay Alert6%
Others4%

Telvanta.ai has transformed how we communicate with our customers. Real-time order & delivery updates have reduced inquiries significantly and improved our delivery ratings.

Kiran AdhikariHead of OperationsSwiftLogix Nepal

Seamlessly Integrates With Your Systems

SAPORACLE NetSuiteshipping easyShiprocketZoho CRMfreshdeskTMSand more

Frequently Asked Questions

Ready to delight your customers with timely updates?

Book a demo today!

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