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Telvanta
FOR INSURANCE COMPANIES

Manage Every Policy.
Automate Every Step.
Delight Every Customer.

Telvanta.ai Policy Lifecycle Management solution helps insurers automate policy creation, renewals, endorsements, cancellations and communication across every channel.

A policy lifecycle board — renewals, endorsements and the live policy timeline.

The impact you can achieve

Higher Renewal RateProactive reminders and personalized communication improve renewals.
Faster Policy ServicingAutomate endorsements, changes and approvals with real-time alerts.
Better ComplianceEnsure regulatory communication and documentation at every step.
Improved Customer ExperienceKeep customers informed with relevant updates on their policy.
Lower Operational CostReduce manual work and automate policy workflows.

Key Results for Insurance*

20–35%Increase in Renewal Rate
30–40%Reduction in Policy Processing Time
25–30%Reduction in Policy Lapse Rate
2XIncrease in Customer Satisfaction
15–25%Reduction in Operational Cost

*Based on Telvanta.ai customer data

End-to-End Automation

Automate every step from issuance to renewal or cancellation.

Multi-Channel Communication

Reach customers on SMS, Email, WhatsApp, Voice, In-App & Portal.

Smart Reminders

Send timely reminders for renewals, premium due, KYC & document expiry.

Document & Data Management

Store and manage policy documents securely with version control.

Real-time Visibility

Track policy status, activities and performance in real time.

How Policy Lifecycle Management Works

Policy Creation

Capture details and issue policies seamlessly.

Policy Activation

Verify documents, collect payment and activate policy.

Ongoing Management

Handle endorsements, renewals and policy changes.

Customer Communication

Keep customers informed proactively.

Renewal Management

Send reminders, collect premium and renew policies.

Claims & Support

Provide support and communicate every update.

Retention & Insights

Analyze performance and take action to reduce lapses.

Popular Use Cases

Policy Issuance

Create and issue policies faster with automated workflows.

Renewal Management

Automate renewals with smart reminders and seamless payments.

Endorsements

Process endorsements and policy changes instantly.

Payment Reminders

Send premium due reminders and follow-ups automatically.

Policy Cancellation

Manage cancellations with approval workflow and notifications.

Document Expiry Alerts

Notify customers and agents about expiring documents.

Cross-sell & Upsell

Identify opportunities and recommend relevant policies.

Policy Performance

Track product, channel and agent performance in real time.

Policy Lifecycle Analytics

Renewal Rate91.6%6% vs last 30 days
Lapse Rate8.4%1.2% vs last 30 days
Policies Issued25,38121% vs last 30 days
Policies Renewed16,84218% vs last 30 days
Avg. Policy Tenure3.2 Years0.3 vs last 30 days
Customer Satisfaction4.6 / 50.4 vs last 30 days

Policies Trend Over Time

40K30K20K10K0
May 5May 12May 19May 26Jun 2

Policies by Product

Health35%
Motor27%
Life22%
Travel9%
Others7%

Lapse Reasons

Premium Not Paid42%
Customer Choice26%
Better Pricing18%
Claims Dissatisfaction9%
Others5%

Telvanta.ai helped us automate our policy lifecycle across channels. Our renewal rate improved by 28% and policy lapse rate reduced significantly. Our customers love the experience.

Sonal MehtaHead of Customer ExperienceCareShield Insurance

Seamlessly Integrates With Your Systems

SalesforceMicrosoft DynamicsZoho CRMORACLE InsurancePolicybazaarTallySAPand more

Frequently Asked Questions

Ready to streamline your policy lifecycle?

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