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Telvanta
FOR INSURANCE COMPANIES

AI Voice & Chat
Assistants That
Understand Insurance.
Like a Human.

Telvanta.ai AI assistants handle customer inquiries, guide actions, and complete tasks — across voice and chat, 24/7.

An AI voice and chat assistant console — live conversations, intent and the assist queue.

The impact you can achieve

24/7 Customer SupportResolve customer queries instantly, anytime, anywhere.
Lower Operating CostAutomate up to 70% of routine inquiries and reduce call volume.
Faster Response TimeInstant answers and guided actions reduce wait time dramatically.
Higher Customer SatisfactionConsistent, accurate and empathetic conversations customers love.
More ConversionsGuide prospects to buy, renew or upgrade with personalized value.

Key Results for Insurance*

50–70%Reduction in call volume
40%+Improvement in First Contact Resolution
30–50%Lower customer support cost
4.6/5Average CSAT Score
2XIncrease in policy purchase conversions

*Based on Telvanta.ai customer data

Human-like Conversations

Natural, multilingual voice and chat interactions.

Insurance Trained AI

Understands insurance terms, policies and processes.

Secure & Compliant

Built with data privacy, encryption and audit readiness.

Task Completion

Assistants can fetch info, update, create and escalate.

Smart Escalation

Seamless handoff to human agents when needed.

Continuous Learning

Learns from every conversation to get smarter.

How AI Voice & Chat Assistant Works

Customer Initiates

Customer connects via voice call or chat channel.

AI Greets & Understands

AI understands intent using NLP and context awareness.

Provides Answer or Options

Instant answers, policy details, or guided next steps provided.

Performs Actions

Retrieve data, update, info, schedule callbacks, or create requests.

Escalates if Needed

Complex queries are transferred to human agents.

Resolves & Confirms

AI confirms resolution and shares reference number.

Learns & Improves

Every interaction improves AI accuracy and experience.

Popular Use Cases

Policy Information

Check policy details, coverage, benefits, and validity.

Claim Status Updates

Get real-time claim status and required document updates.

Premium & Payment Help

Check premium, due date, payments and receipts.

Policy Purchase Assistance

Guide prospects, compare plans and buy policies.

Endorsement Requests

Raise endorsement requests and track progress.

Renewal Reminders

Remind and help customers renew policies on time.

Document Requests

Share, collect and verify documents securely.

General FAQs

Answer common insurance questions instantly.

AI Assistant Analytics

Resolution Rate72.2%6.3% vs last 30 days
Containment Rate68.4%5.2% vs last 30 days
Conversations (30D)128,74216% vs last 30 days
Avg. Handle Time2m 48s22% vs last 30 days
CSAT Score4.6 / 50.4 vs last 30 days

Conversations Over Time

16K12K8K4K0
May 5May 12May 19May 26Jun 2

Conversations by Channel

Voice Call48%
Web Chat32%
WhatsApp12%
In-App Chat6%
SMS / Email2%

Top Intents

Policy Information21842
Claim Status18216
Premium & Payment15392
Policy Purchase12732
Endorsement8642

Telvanta.ai AI assistants have transformed our customer support. Our policyholders get instant answers, and our team can focus on what truly matters.

Anjali DeshpandeHead of Customer ExperienceSecureLife Insurance

Seamlessly Integrates With Your Systems

salesforceMicrosoft DynamicsORACLE InsuranceGuidewireSAPAPIZoho CRMfreshdeskand more

Frequently Asked Questions

Transform customer conversations into better experiences.

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