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Telvanta
FOR INSURANCE COMPANIES

Communicate Every
Step of the Claim.
Build Trust, Deliver
Better Experiences.

Telvanta.ai Claims Communications solution keeps your customers informed at every step—intake, assessment, approvals, payments and closures—across their preferred channels in real time.

A claims communications board — claim stages, messages sent and the live customer timeline.

The impact you can achieve

Faster Claim ResolutionAutomate updates and reduce delay with real-time alerts.
Better Customer ExperienceProactive, personalized communication builds trust.
Higher First Contact ResolutionProvide clarity upfront and reduce repeat inquiries.
Stronger ComplianceMaintain audit-ready, time-stamped communication records.
Lower Operational CostReduce manual calls and paperwork with automated workflows.

Key Results for Insurance*

30–50%Faster Claim Resolution
40%+Increase in Customer Satisfaction
25–35%Reduction in Calls & Manual Follow-ups
20–30%Reduction in Communication Cost
2XImprovement in First Contact Resolution

*Based on Telvanta.ai customer data

Real-time Updates

Notify customers instantly at every claim milestone.

Multi-channel Reach

Engage customers on SMS, WhatsApp, Email, Voice & In-App.

Smart Templates

Use dynamic templates with personalization & documents.

Automated Workflows

Trigger messages based on claim events and SLAs.

Two-way Communication

Customers reply, share documents or ask questions easily.

Secure & Compliant

Encrypt data, maintain logs and ensure full compliance.

How Claims Communications Works

Claim Initiated

Claim is created in your system or portal.

Acknowledge

Instant confirmation sent to customer.

Information & Docs

Request documents or additional info if needed.

Assessment Updates

Share progress updates at every key stage.

Decision & Approval

Inform about approval, rejection or clarification.

Payment Updates

Notify payment initiation and status.

Closure & Feedback

Confirm closure and collect feedback.

Popular Use Cases

Claim Acknowledgement

Instant confirmation with claim number and next steps.

Document Request

Request and collect required documents securely.

Assessment Updates

Share real-time status during evaluation.

Approval / Rejection

Communicate decision with clear reasons.

Payment Notifications

Notify about payment initiation and completion.

Claim Closure

Confirm closure and share summary.

Follow-up & Feedback

Collect feedback to improve service quality.

Fraud Alerts

Notify customers about fraud verification if needed.

Claims Communications Analytics

Delivery Rate98.6%1.2% vs last 30 days
Customer Response Rate32.4%2.1% vs last 30 days
Messages Sent (30D)128,74216% vs last 30 days
Avg. Resolution Time4.2 Days0.6 day vs last 30 days
SLA Met91.6%3.3% vs last 30 days

Messages Sent Over Time

40K30K20K10K0
May 5May 12May 19May 26Jun 2

Messages by Channel

SMS42%
Email24%
WhatsApp18%
Voice Call10%
In-App6%

Communications by Stage

Intake Confirmed24842
Documents Requested28156
Under Assessment26314
Approval / Decision20742
Payment & Settlement18263
Closed10425

Telvanta.ai helped us transform our claims communication experience. Our customers are happier, more informed and our claim cycles are significantly shorter.

Priya NairHead of ClaimsSecureLife Insurance

Seamlessly Integrates With Your Systems

GuidewiresalesforceMicrosoft DynamicsORACLE InsuranceSAPZoho CRMfreshdeskand more

Frequently Asked Questions

Ready to improve your claims communication experience?

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