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Telvanta
FOR HOSPITALITY

Guests ask.
We respond.
You delight.

Empower guests to request anything they need—anytime, from anywhere. Telvanta.ai automates in-stay service requests across every channel, ensuring faster response, happy guests, and higher satisfaction.

A guest service request moving from the room to the right department, with live status updates on the guest's phone.

The impact you can achieve

Happier GuestsFaster responses and personalized service create memorable stays.
Higher Operational EfficiencyAutomated routing and updates reduce manual workload.
Improved Staff ProductivityStreamlined workflows help teams focus on exceptional service.
Increased Upsell OpportunitiesRecommend add-on services based on guest preferences.
Stronger ReputationBetter service leads to glowing reviews and repeat stays.

Key Results for Hospitality

40%+Reduction in Response Time
30%+Increase in Guest Satisfaction
25%+Increase in Repeat Stays
20%+Increase in Upsell Revenue
35%+Improvement in Staff Productivity
99%Requests Tracked & Resolved

*Based on Telvanta.ai customer data

Multiple Channels

Guests can request via WhatsApp, in-app, SMS, voice, web, or QR.

Smart Routing

Requests are auto-assigned to the right department instantly.

Real-time Updates

Guests receive live updates on request status and ETA.

Staff Collaboration

Teams collaborate in one workspace to resolve requests faster.

SLA & Escalation

Set response SLAs and auto-escalate to ensure no request is missed.

Insights & Reports

Track performance, response time, and guest satisfaction in real time.

How In-Stay Service Requests Work

Guest Sends Request

Guest raises a request through their preferred channel.

AI Understands

AI captures intent and extracts request details accurately.

Auto Assign

Request is routed to the right team or department based on type & priority.

Acknowledge

Guest receives instant acknowledgement with estimated time.

Resolve & Update

Staff resolves the request and updates status in real time.

Notify Guest

Guest is notified once the request is completed.

Feedback & Improve

Collect feedback and analyze to improve future service.

Popular Use Cases

Housekeeping Requests

Extra towels, room cleaning, linen change, or amenities.

Maintenance Requests

AC not working, TV issues, lighting, plumbing, and more.

In-room Dining

Order food, beverages, or snacks to your room.

Amenities Requests

Extra pillow, toiletries, baby kit, iron & more.

Wake-up Calls

Set wake-up calls and receive timely reminders.

Transportation

Request airport pickup, tours, or local transport.

Late Checkout

Request early check-in or late checkout easily.

Other Requests

Any special request to make the stay perfect.

In-Stay Service Requests Overview

Total Requests12.8K28% vs last 30 days
Avg. Response Time8.4 min32% vs last 30 days
Completion Rate97.2%6% vs last 30 days
Guest Satisfaction4.7 / 59% vs last 30 days
Top Request TypeHousekeeping38% of total requests
SLA Compliance98.6%7% vs last 30 days

Requests Over Time

2K1.5K1K5000
May 5May 12May 19May 26Jun 2

Requests by Channel

WhatsApp42%
In-App28%
SMS15%
Voice Call8%
Web Portal7%

Requests by Type (Top 5)

Housekeeping38%
Maintenance22%
F&B16%
Amenities14%
Other10%

Our guests love how easy it is to get help during their stay. Telvanta.ai has cut our response time in half and our guest satisfaction has never been higher.

Ankita SharmaGuest Experience ManagerThe Ocean View Resort

Seamlessly Integrates With Your Systems

ORACLE HospitalityOPERA CloudSiteMindersalesforceHOST Hotel SystemsFirebaseand more

Frequently Asked Questions

Ready to elevate your in-stay guest experience?

Automate requests, respond faster, and delight your guests at every step.

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