24/7 Guest
Communication.
Happy Guests,
Every Time.
Engage with guests across every channel—anytime, anywhere. From booking inquiries to in-stay requests and feedback, Telvanta.ai ensures instant responses, seamless service, and memorable experiences.
The impact you can achieve
Key Results for Hospitality
*Based on Telvanta.ai customer data
Always Available
AI agents and automation handle guest queries 24/7 without missing a beat.
Instant Responses
Provide quick, accurate responses across all communication channels.
Personalized Service
Deliver tailored messages based on guest profile, preferences and history.
Seamless Experience
From inquiry to checkout, offer a consistent and delightful experience.
Higher Satisfaction
Faster resolution and proactive communication lead to happier guests and better reviews.
Lower Costs
Automate repetitive tasks and reduce dependency on manual effort.
How 24/7 Guest Communication Works
Guest Reaches Out
Guest sends a message or makes a call on any preferred channel.
AI Understands
AI agent understands the intent and retrieves relevant information.
Instant Response
Guest gets an instant, accurate and helpful response.
Human Handoff (If Needed)
Complex queries are seamlessly escalated to your team.
Action Taken
Requests are fulfilled and guests are notified in real time.
Insights & Improve
Conversations are analyzed to continuously improve service quality.
Popular Use Cases
Booking Inquiries
Answer room availability, pricing and package questions instantly.
Pre-arrival Communication
Share check-in details, directions and special requests before arrival.
In-stay Requests
Handle housekeeping, amenities, maintenance and service requests 24/7.
Restaurant & Spa Bookings
Manage reservations and confirm bookings in real time.
Transport & Tours
Help guests book cabs, airport pickups and local tours.
Payment & Billing Questions
Assist with invoices, payments and billing queries.
Upsell & Promotions
Recommend upgrades, offers and experiences to guests.
Feedback & Follow-up
Collect feedback and address concerns proactively.
Guest Communication Analytics
Conversations Over Time
Channel Distribution
Top Intents
Telvanta.ai has transformed the way we communicate with our guests. Our response time is faster, guests are happier, and our team can focus on delivering exceptional experiences.
Ananya SharmaGuest Experience ManagerHotel Sunrise, JaipurSeamlessly Integrates With Your Systems
SalesforcestripeRazorpayand moreFrequently Asked Questions
Ready to deliver 24/7 service that your guests will love?
Engage with guests anytime, anywhere and create unforgettable experiences.
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