Every stay has a story.
Every story helps
you grow.
Collect real-time feedback, manage reviews across platforms, and turn guest insights into exceptional experiences. Telvanta.ai helps you listen better, respond faster, and get more 5-star reviews.
The impact you can achieve
Key Results for Hospitality
*Based on Telvanta.ai customer data
Multi-Channel Collection
Collect feedback via WhatsApp, SMS, email, in-app, QR codes, web links, and more.
Real-Time Alerts
Instant notifications for low ratings and negative feedback to close the loop faster.
Review Management
Monitor and manage reviews across Google, TripAdvisor, Booking.com, and more.
AI Sentiment Analysis
AI analyzes feedback to understand sentiment, trends, and key topics.
Actionable Reports
Visual dashboards and reports to track performance and measure improvements.
Automated Workflows
Auto-request, escalate, and assign feedback to the right team members.
How Feedback & Reviews Works
Request Feedback
Send feedback requests during pre-stay, in-stay or post-stay.
Guest Shares Feedback
Guests share feedback through their preferred channel.
AI Analyzes
AI detects sentiment, categorizes feedback and identifies key insights.
Instant Alerts
Low ratings or negative feedback trigger instant alerts.
Respond & Resolve
Teams respond quickly and resolve issues to delight guests.
Collect More Reviews
Happy guests are encouraged to leave 5-star reviews.
Analyze & Improve
Track metrics, analyze trends and improve continuously.
Popular Use Cases
Post-Stay Surveys
Send automated surveys after checkout to capture guest feedback.
In-Stay Feedback
Collect real-time feedback during the stay to resolve issues instantly.
Google Review Requests
Encourage satisfied guests to leave reviews on Google automatically.
TripAdvisor Reviews
Grow your TripAdvisor ratings with targeted review request campaigns.
Service-Specific Feedback
Gather feedback on housekeeping, food, staff, amenities, and more.
Event & Banquet Feedback
Collect feedback after events, meetings, and celebrations.
Loyalty & Return Intent
Measure guest loyalty and identify opportunities to increase repeat stays.
Complaint Resolution
Capture complaints, track resolution and follow up automatically.
Feedback & Reviews Analytics Overview
Feedback Over Time
Sentiment Breakdown
Top Feedback Categories
The real-time feedback and quick alerts help us resolve issues instantly and turn unhappy guests into loyal fans. Our online ratings and repeat bookings have never been better!
Priya NairDirector of Guest ExperienceThe Ocean View ResortSeamlessly Integrates With Your Systems
salesforceGoogleReviewProand moreFrequently Asked Questions
Turn guest feedback into exceptional experiences
Book a demo today and see how Telvanta.ai helps you listen better, respond faster and grow your reputation.
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