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Telvanta
WIN BACK CUSTOMERS

Automated journeys
that bring customers back—
at the right time, every time.

Telvanta.ai helps you create intelligent, multi-channel journeys that re-engage inactive customers, deliver personalized messages and drive them back to action.

An example win-back journey laid out as a card — a Trigger for a customer inactive 30 days, then a Day 0 email offering 20% off, a Day 3 WhatsApp nudge, a Day 7 SMS last chance and a Day 14 offer-expired note, the rail branching into If Engaged, which moves the customer to a re-engagement journey, and If Not Engaged, which exits or moves them to long-term nurture.

Why automated journeys work

Reconnect at the right timeEngage customers when they are most likely to respond.
Consistent & scalableRun personalized journeys for thousands of customers automatically.
Better engagementMulti-channel touchpoints increase response rates.
Higher conversionsTimely messages and offers bring customers back.
Less manual workAutomate repetitive tasks and focus on growth.

Trusted by growing businesses

10K+Businesses50M+Conversations / Month
99.99%Platform Uptime4.8/5 from 500+ reviews

Automated win-back journeys from Telvanta.ai helped us recover 29% of inactive customers and increased repeat purchases by 36%.

Anita ShresthaHead of Growth,Foodmandu

How automated win-back journeys work

1. Set Your Trigger

Choose triggers like inactivity, lapsed subscription or low engagement.

2. Define Audience

Use AI to segment customers based on behavior, value and preferences.

3. Build Your Journey

Design multi-step journeys with messages, offers and delays.

4. Deliver & Engage

Send across email, SMS, WhatsApp, voice and more, automatically.

5. Track & Optimize

Monitor performance in real-time and optimize content, timing and offers.

6. Repeat & Scale

Improve results and scale what works across more customers.

Powerful capabilities

Pre-built Journey Templates

Use ready-to-go win-back journey templates for different scenarios.

Lapsed CustomersSubscription ExpiredLow EngagementHigh Churn Risk

AI-Powered Personalization

Personalize content, offers and timing using AI and customer insights.

Dynamic ContentPersonalized OffersSend Time OptimizationLanguage Personalization

Multi-channel Orchestration

Reach customers on their preferred channels for maximum impact.

EmailWhatsAppSMSVoice CallPush NotificationIn-App Message

Smart Timing & Delays

Wait, remind and re-attempt with intelligent delays and conditions.

Time DelaysEvent-based DelaysWorking Hours OnlyRetry Logic

Journey Conditions

Add conditions and branches to send the right message based on actions.

Opened EmailClicked LinkReplied / EngagedPurchased

Performance Analytics

Track every step and measure what drives the best win-back results.

Step PerformanceEngagement MetricsConversion TrackingRevenue Impact

Win-back journey templates

Lapsed Customer Re-engagement

Bring back customers inactive for 15–60 days with a gentle re-engagement flow.

Use Template

Subscription Expired Recovery

Remind customers about expired plans and offer exclusive renewal benefits.

Use Template

Low Engagement Revival

Re-engage low interaction customers with useful content and offers.

Use Template

Abandoned Cart Recovery

Recover lost sales by engaging customers who left items behind.

Use Template

Long-term Inactive Win-back

Special journey to win back customers inactive for 90+ days.

Use Template

High Value Comeback

VIP journey with premium offers for high value customers.

Use Template

Industry use cases

E-commerce

Reactivate buyers and increase repeat purchases.

SaaS

Win back lapsed users and reduce churn with smart journeys.

Financial Services

Re-engage inactive account holders with personalized offers.

Telecom

Bring back inactive subscribers and boost renewals.

Education

Reconnect inactive students and improve enrollment.

Healthcare

Re-engage patients for follow-ups, checkups and health plans.

Why automated journeys matter

Up to35%

More Recovery

Recover up to 35% more inactive customers.

Up to2–4X

Higher Engagement

Multi-step journeys drive 2–4X higher engagement.

Up to30%

Increase in Revenue

Win-back journeys can increase revenue by up to 30%.

Up to25%

Lower Churn

Reduce churn by engaging customers before they leave.

Up to50%

Better Conversions

Personalized journeys convert better and faster.

Stronger Loyalty

Turn one-time buyers into loyal customers with relevant follow-ups.

Automate. Reconnect. Grow.

Create intelligent win-back journeys that re-engage inactive customers and drive real business results.