ADD-ONS

Expand your capabilitieswithWorkforce & QA

Empower your teams, ensure quality and drive performance with smart workforce management and QA tools.

Stronger teamsManage agents, roles and performance easily.

Better qualityMonitor, evaluate and improve every interaction.

Higher productivityOptimize workflows and boost agent efficiency.

Data-driven decisionsReal-time insights to coach, act and grow.

All Workforce & QA Add-ons

Choose the add-ons you need and activate in just a few clicks.

Popular

Agent Management

Manage agents, roles, permissions and teams in one place.

From$15/moAdd-on

Popular

Performance Management

Track KPIs, goals and performance to improve agent productivity.

From$19/moAdd-on

Popular

Call Monitoring

Listen in, whisper and barge calls in real-time for better support.

From$12/moAdd-on

Popular

Quality Scorecards

Create custom scorecards to evaluate interactions and ensure quality.

From$15/moAdd-on

New

Call Recording

Record and store calls securely for training, compliance and QA.

From$10/moAdd-on

Popular

Feedback & Coaching

Give feedback, create coaching plans and improve agent performance.

From$12/moAdd-on

Popular

Workforce Analytics

Get real-time insights on workload, performance and team efficiency.

From$19/moAdd-on

New

Shift & Schedule Management

Create shifts, manage schedules and optimize coverage.

From$12/moAdd-on

Why add Workforce & QA?

Improve agent productivity & accountability
Ensure consistent quality across interactions
Coach agents and boost performance
Make smarter decisions with real-time insights

Need help choosing?

Our experts can help you find the best add-ons for your business.

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Build high-performing teams. Deliver exceptional experiences.

Explore all Workforce & QA add-ons and take quality to the next level.

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