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Telvanta
RETAIN CUSTOMERS

Win-back campaigns
that win them back.

Re-engage inactive customers with personalized messages, irresistible offers and the right timing—to bring them back and grow their lifetime value.

A Win-back Campaign Builder panel marked Draft, its config column setting the audience to inactive for 30+ days, a 20% discount offer, Email, SMS and WhatsApp channels, an immediate schedule and re-engage and convert goals above a Launch Campaign button, beside a linked flow running from inactive customers with no purchase in 30+ days into a we-miss-you email, branching on opened email or didn’t open into a WhatsApp nudge and a last-chance SMS, and closing on offer claimed or purchase with the customer re-engaged.

The impact of win-back campaigns

Recover Lost RevenueBring back inactive customers and recover missed revenue.
Increase RetentionWin-back customers stay longer and spend more.
Lower ChurnReduce customer churn and improve lifetime value.
Stronger RelationshipsReconnect with customers with relevant offers and personalized messages.

Trusted by growing businesses

10K+Businesses50M+Conversations / Month
99.99%Platform Uptime4.8/5 from 500+ reviews

Telvanta.ai helped us win back thousands of inactive customers. Our win-back campaigns increased repeat purchases by 28% in just two months.

Ramesh AdhikariHead of Growth,UrbanShop Nepal

How win-back campaigns work

1. Identify Inactive Customers

Find customers who haven’t engaged or purchased in a while.

2. Segment & Personalize

Segment by behavior and personalize offers that resonate.

3. Reach on Right Channels

Send the right message through Email, SMS, WhatsApp and more.

4. Incentivize & Re-engage

Offer irresistible deals and remind them what they love about you.

5. Win Them Back

Track results, optimize and turn them into loyal, active customers.

Powerful capabilities for effective win-back campaigns

Smart Inactivity Detection

Identify inactive customers based on custom rules.

Last purchase dateLast engagementVisit frequencyAnd more

Audience Segmentation

Create highly targeted segments for better results.

By recencyBy product categoryBy lifetime valueBy location

Personalized Offers

Send dynamic offers that match customer interests.

Special Offer 🎉20% OFFYour next purchaseClaim Now

Multi-channel Outreach

Reach customers where they are most active.

EmailSMSWhatsAppPush NotificationsIn-App Messages

Automation & Timing

Automate follow-ups and send at the right time.

Day 0EmailDay 2WhatsAppDay 5SMSDay 10Last Chance Offer

Analytics & Optimization

Track performance in real-time and continuously improve.

Win-back Rate19.2%28% vs last 30 days

Win-back campaign use cases

Inactive Shoppers

Re-engage customers who haven’t purchased in a while.

Cart Abandoners

Bring back customers who left items in their cart.

Lapsed Subscribers

Re-activate customers whose subscriptions have expired.

Dormant Users

Re-engage users who haven’t used your service.

Declining Engagement

Reconnect with customers who interact less often.

Seasonal Comeback

Win back customers before seasonal peaks and events.

Why win-back campaigns matter

Up to22%

Revenue Recovered

Win-back campaigns can recover up to 22% of lost revenue.

3X

More Cost Effective

Re-engaging existing customers is 3X more cost-effective than acquiring new ones.

Up to65%

Higher Conversion

Win-back emails have up to 65% higher conversion rates.

+25%

Increased Retention

Customers won back are 25% more likely to become loyal customers.

Lower CAC

Reduced Acquisition Cost

Lower customer acquisition cost by converting existing audience.

Stronger LTV

Higher Lifetime Value

Win-back customers spend more over time and increase your LTV.

Don’t lose customers. Win them back.

Activate win-back campaigns that re-engage inactive customers, recover revenue and grow long-term loyalty.