RETAIN CUSTOMERS

Value communication
that strengthens
relationships.

Show your customers the real value they’re getting. Share updates, celebrate milestones and keep them informed with relevant, personalized messages.

A “Smart value journey” card: a flow column of Value Signal, Check Relevance, Share Value, Customer Response and Follow-up beside stacked message cards — a Monthly Impact Report by email, a Weekly WhatsApp Highlight and an on-milestone In-App Message — branching into Engaged and Not Engaged outcomes that deepen the relationship or send a re-engagement nudge, closing on a low-engagement alert that notifies the team.

The impact of value communication

Stronger LoyaltyCustomers who understand value stay longer and renew more.

Increased EngagementRelevant updates drive more opens, clicks and responses.

Higher RetentionCustomers feel informed, supported and less likely to churn.

Better AdvocacyHappy customers become your best brand advocates.

More RevenueConsistent communication leads to expansions and upgrades.

Trusted by growing businesses

10K+Businesses50M+Conversations / Month

99.99%Platform Uptime4.8/5 from 500+ reviews

Value communication from Telvanta.ai helped us increase renewals by 24% and reduce churn significantly. Our customers truly feel the value.

Anita ShresthaCustomer Success Manager,StyleHub Nepal

How value communication works

1. Understand Value

Track usage, engagement and outcomes that matter most to your customers.

2. Create Messages

Craft personalized messages highlighting impact, tips and new opportunities.

3. Deliver Smartly

Send via the right channel at the right time for maximum relevance.

4. Drive Engagement

Encourage action with clear CTAs, offers and helpful resources.

5. Build Loyalty

Keep customers informed and show value consistently to retain and grow.

What you can communicate

Impact Reports

Track results, usage and business impact achieved.

Product Updates

Share new features and improvements that help them grow.

Tips & Best Practices

Educate customers with tips to use the platform smarter.

Milestones & Wins

Celebrate achievements and important customer milestones.

Upcoming Changes

Inform about policy changes, maintenance and important announcements.

Offers & Opportunities

Share exclusive offers, upgrades and cross-sell opportunities.

Powerful capabilities for effective value communication

Personalization at Scale

Use customer data to deliver highly relevant messages.

Customer NameCompany NamePlanUsage DataCustom Fields

Smart Segmentation

Target the right customers with the right message.

Segment Examples

High UsageAt RiskExpiring SoonLow EngagementPower Users

Automation & Triggers

Automate messages based on events and behavior.

Trigger Examples

Plan RenewalUsage MilestoneFeature AdoptionInactivitySupport Interaction

Multi-channel Delivery

Reach customers where they are most active.

EmailWhatsAppSMSIn-App MessagePush NotificationVoice Message

Rich Content & Templates

Create beautiful, brand-aligned messages with ease.

Your Monthly ImpactUse Template

Measure & Optimize

Track performance and continuously improve.

Performance Overview

Open Rate48%Click Rate12.6%

Use cases for value communication

Monthly Business Impact

Share monthly impact reports and key metrics.

Feature Adoption

Educate customers on new features and how to use them.

Plan Renewal

Communicate renewal benefits and upcoming changes.

Usage Milestones

Celebrate milestones like messages sent, conversations handled, and more.

Customer Onboarding Tips

Send helpful tips to maximize product value.

Re-engagement

Reconnect inactive customers with helpful value-driven messages.

Why value communication matters

Up to30%

Higher Retention

Companies with consistent communication see up to 30% higher retention.

Up to25%

More Renewals

Value-driven communication can increase renewals by up to 25%.

More Engagement

Personalized messages get 2X more engagement than generic messages.

Up to40%

Lower Churn

Proactive communication reduces churn by up to 40%.

Stronger Relationships

Customers feel informed and trusted when you communicate value.

Higher Lifetime Value

Engaged customers spend up to 3X more over their lifetime.

Show value. Build trust. Retain for the long run.

Communicate the impact you create and keep your customers engaged, satisfied and loyal.