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Telvanta
SUPPORT CUSTOMERS

Unified Customer View
One customer. Every insight.
Better support.

Bring together conversations, orders, tickets, payments, profile, preferences and activity in one place—so your team has complete context to deliver personalized, faster and more effective support.

A Unified Customer Profile console — Sujan Shrestha's contact details beside Total Orders, Open Tickets and a 4.7/5 satisfaction score, a section rail from Overview to Attachments, recent WhatsApp, email, in-app and voice conversations over his last three orders, and a Customer Insights column reading preferred channel, contact time, language, last purchase, segment and churn risk.

The impact of unified customer view

Personalized SupportUnderstand customers better and personalize every interaction.
Faster ResolutionsAgents get full context and resolve issues on first contact.
Higher SatisfactionConsistent, informed support creates happier customers.
Stronger LoyaltyCustomers feel valued and stay loyal to your brand.
Better DecisionsUnified data helps teams make smarter, data-driven decisions.

Trusted by growing businesses

10K+Businesses50M+Conversations / Month
99.99%Platform Uptime4.8/5 from 500+ reviews

With Unified Customer View from Telvanta.ai, our agents see the whole story and deliver support that truly delights customers.

Niraj PoudelHead of Customer Support,InfoTech Solutions

How Unified Customer View works

1. Collect Data

Data from all channels and systems is connected in real-time.

2. Unify & Organize

Customer data is cleaned, deduplicated and organized in one profile.

3. Enrich & Analyze

AI enriches the profile with insights, behavior and preferences.

4. One View for Agents

Agents get a 360° view in one place with full context.

5. Better Outcomes

Better support, happier customers and stronger relationships.

Everything in one place

All Conversations

See chats, calls, emails, WhatsApp and in-app messages together.

WhatsAppEmailLive ChatVoice CallsSocial Media

Support Tickets

View all tickets, status, priority, SLAs and resolution history.

Open & ClosedPrioritiesSLAsTags & CategoriesEscalations

Orders & Billing

Access order history, billing details, refunds and subscription info.

OrdersInvoicesSubscriptionsRefundsBilling Address

Payments & Transactions

Track all payments, methods, transaction IDs and payment status.

Payment HistoryPayment MethodsTransactionsFailed PaymentsReceipts

Activity Timeline

See customer activities in chronological order in one timeline.

Order placedMay 27, 10:20 AM
Payment successfulMay 27, 10:22 AM
Agent repliedMay 27, 10:41 AM
Ticket resolvedMay 27, 11:05 AM

Customer Insights

AI-powered insights, preferences and behavior in one timeline.

Lifetime ValuePurchase FrequencyPreferred ChannelRisk ScoreEngagement Score

Use cases

Issue Resolution

Resolve customer issues faster with complete context.

Order Tracking

Track orders, deliveries and updates without asking again.

Billing & Payments

Help with invoices, refunds and payment queries seamlessly.

Account Management

Update profiles, addresses and preferences easily.

Subscription Support

Manage renewals, upgrades and subscription related queries.

Escalation Handling

Handle escalations with full history and better awareness.

Why Unified Customer View matters

Up to45%

Faster Resolution

Agents resolve tickets up to 45% faster.

Up to35%

Higher CSAT

Better context leads to higher customer satisfaction.

Up to30%

Lower Repeat Tickets

Customers don’t have to repeat their issues.

Up to25%

Higher Agent Productivity

Agents handle more tickets with confidence.

Better Experience

Seamless, consistent experience across every touchpoint.

Stronger Retention

Happy customers stay longer and recommend your brand.

One view. Full context. Exceptional support.

Give your agents the complete picture to deliver faster, smarter and more personalized support.