Smart Routing

Right Lead.
Right Person.
Right Time.

Telvanta AI Smart Routing automatically matches every lead with the most suitable agent based on skills, availability, location, workload and preference — so you never miss a high-value opportunity.

AI-powered intelligent routing

Skills, language & territory based matching

Real-time availability & workload balancing

Round robin, priority & rules-based routing

Faster response. Higher conversions.

Smart Routing Dashboard: leads received, leads routed, routing accuracy and average response time over the leads by routing method ring, the leads routed over time trend, the top performing agents table and the routing rules in action panel

Trusted by 1,800+ Businesses Worldwide

Route Leads From Every Channel

Website

Forms, chat & landing pages

Conversations & messages

Facebook

Comments, DMs & leads

Instagram

DMs, comments & engagement

Lead gen forms & messages

Phone Calls

Call recordings & transcripts

Email

Replies & inbound emails

Offline Import

Events, lists & custom sources

How Smart Routing Works

Lead Enters

From any channel or source.

AI Analyzes

Lead data, intent, value & context.

Match & Score

Scores agents based on skills & availability.

Smart Routing

Routes to the best available agent.

Instant Engagement

Agent contacts lead instantly.

Better Outcomes

Higher conversions & happier customers.

Powerful Routing Capabilities

Skill-Based Routing

Match leads with agents who have the right skills & expertise.

Territory Routing

Automatically route leads based on location, region & language.

Workload Balancing

Distribute leads evenly to avoid overload & improve productivity.

Priority Routing

High-value or urgent leads get instant attention.

Round Robin

Fairly distribute leads across available agents.

Custom Rules

Create advanced rules using conditions you define.

Real-Time Insights. Smarter Decisions.

Routing Performance

RoutedRespondedConverted

20K15K10K5K0

May 8May 22Jun 7

Routing Accuracy

96.7%Excellent

14.5%vs Apr 8 – May 7

Avg. Response Time

45s30s15s0s

45s30s

Apr 8 – May 7May 8 – Jun 7

33% faster response

Top Routing Methods

12,842Total Leads

Skill Based36.2%
Round Robin25.1%
Territory Based22.1%
Priority Based12.9%
Others4.7%

Smart Routing from Telvanta AI helped us reduce response time by 40% and increase conversions by 32%. Our sales team now focuses on the right leads, every time.

Ramesh AdhikariHead of Sales, GrowthPath Solutions

Get leads to the right person.
Close more deals.

Frequently Asked Questions

AEO Optimised

Still have questions?

Our experts are here to help you.

Right Lead. Right Person. Right Time. That's Smart Routing.

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Right Lead. Right Person. Right Time.