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Telvanta
FOR SAAS & TECHNOLOGY COMPANIES

Keep Users Engaged.
Drive Retention.
Grow Revenue.

Telvanta.ai helps SaaS and tech companies engage users across the entire lifecycle — with the right message, on the right channel, at the right time.

An engagement and retention overview — active users, engaged users, retention and churn above the channel mix, the user lifecycle funnel and the recent engagement campaign feed.

The impact you can achieve

Stronger User EngagementPersonalized, timely communication keeps users coming back.
Higher Retention RateReduce churn by re-engaging users before they drop off.
Increased Feature AdoptionGuide users to discover and use more of your product.
More Revenue GrowthEngaged users convert more and upgrade faster.
Lower Churn & Support CostProactive messaging reduces churn and support tickets.

Key Results for SaaS & Tech*

25–50%Increase in Feature Adoption
20–40%Improvement in Retention Rate
15–30%Reduction in Churn Rate
2XIncrease in User Engagement
10–25%Increase in MRR / LTV

*Based on Telvanta.ai customer data

Lifecycle Journeys

Automate communications across the user lifecycle.

Behavior-Based Triggers

Engage users based on actions, inactivity or milestones.

Personalized Messaging

Send relevant messages that speak to each user’s context.

Multi-Channel Reach

Connect across in-app, email, WhatsApp, push, SMS and more.

Smart Recommendations

AI-powered content and next-best actions to increase engagement.

Retention Analytics

Identify at-risk users and measure what drives retention.

How Engagement & Retention Works

User Behavior

Track actions, usage and milestones.

Trigger Activation

Smart triggers detect intent or inactivity.

Audience Segmentation

Group users based on behavior and lifecycle stage.

Personalized Message

Deliver the right message on the right channel.

User Engagement

Users interact with your message.

Goal Achieved

Drive feature usage, upgrades or renewals.

Analyze & Improve

Track results and optimize continuously.

Engagement & Retention Analytics

Retention Rate (30D)61.8%6.3% vs last 30 days
Churn Rate (30D)3.2%0.6% vs last 30 days
Engaged Users (30D)15,32622% vs last 30 days
Engagement Rate28.4%4.8% vs last 30 days
Avg. Session Frequency4.6 / User15% vs last 30 days

Retention Trend Over Time

100%75%50%25%0
May 5May 12May 19May 26Jun 2

Engagement by Channel

In-App42%
Email24%
WhatsApp16%
Push11%
SMS5%
Other2%

Top Engagement Campaigns

Usage Milestone31.6%
Feature Spotlight28.4%
Win-back Offer24.3%
Weekly Digest21.7%
Re-engagement18.2%

Telvanta.ai helps us connect with users in a meaningful way. Our engagement rate increased by 35% and churn dropped significantly.

Neha KapoorHead of Customer ExperienceStyleMart

Popular Use Cases

Feature Adoption

Educate users about powerful features they haven’t used yet.

Usage Milestone

Celebrate milestones and encourage continued usage.

Re-engagement

Win back inactive users with personalized campaigns.

Trial Nurturing

Guide trial users to value and convert to paid plans.

Upsell & Cross-sell

Recommend relevant upgrades and add-ons.

Renewal Reminders

Notify users before subscription renewal or expiry.

User Education

Send tips, tutorials and best practices to boost success.

Feedback & NPS

Collect feedback and act on it to improve user satisfaction.

Seamlessly Integrates With Your Stack

salesforceHubSpotzendeskfreshdeskSlackMicrosoft TeamsINTERCOMand more

Frequently Asked Questions

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