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Telvanta
ENGAGE CUSTOMERS

Real-time analytics.
See what’s happening.
Right now.
Take action instantly.

Telvanta.ai gives you live insights across every channel, campaign and conversation so you can make smarter decisions and deliver better results.

  • Live dashboards and performance insights
  • Track conversations, engagement and ROI in real-time
  • Drill down by channel, campaign, team or agent
  • Alerts and notifications for what matters most
A dark Real-time Overview console with a Live pill and All Channels and Last 30 Minutes filters, five KPI cards for active conversations, messages sent, engagement rate, conversions and revenue, a Conversations Over Time line chart with an 08:22 tooltip beside an Engagement by Channel donut, and a live top-campaigns table next to a Live Alerts feed.

Track what matters in real-time

Conversations

Monitor every conversation as it happens.

Engagement

See opens, clicks, replies and interactions live.

Agents & Teams

Track agent performance, availability and workload.

Campaigns

Measure campaign impact while it’s running.

Conversions

Watch conversions and revenue in real-time.

Customer Sentiment

Understand sentiment as conversations flow.

How real-time analytics works

1. Data Captured

Every message, call and interaction is captured instantly.

2. Data Processed

Our engine processes data in real-time.

3. Insights Generated

Live dashboards and metrics are updated instantly.

4. Alerts Triggered

Smart alerts notify you when action is needed.

5. Action Taken

Take action, optimize and improve results in real-time.

Live Dashboard

Get a 360° view of your customer engagement across all channels and campaigns in real-time.

  • Customizable widgets
  • Drill-down to detailed data
  • Export reports instantly

Real-time Alerts

High engagement on WhatsApp24% higher than usualJust nowSpike in new leads152 new leads in last 15 min2 min agoDrop in response rateEmail campaign performance down8 min ago

Stay ahead with instant alerts and notifications for important events.

  • Custom alert rules
  • Email, SMS & app alerts
  • Never miss critical changes

Agent Performance

Rahul SharmaResolved 128 chats96%Priya SinghResolved 110 chats92%Amit ThapaResolved 98 chats89%Nina RaiResolved 94 chats88%

Monitor agent performance, response times and customer satisfaction live.

  • Response & resolution time
  • CSAT & rating tracking
  • Workload and availability

Drill Down & Analyze

Engagement by ChannelLast 30 Min
WhatsApp42%524Instagram DM19%238Email15%187Web Chat13%162SMS7%87Voice4%50

Drill down to the data that matters and uncover insights that drive growth.

  • Filter by channel, campaign, team
  • Detailed conversation logs
  • Behavior & sentiment insights

Why real-time analytics matters

Faster Decisions

Make data-driven decisions in the moment.

Better Performance

Optimize campaigns and improve performance.

Happy Customers

Resolve issues faster and improve customer experience.

Higher Conversions

Identify opportunities and convert more leads.

Save Time & Cost

Automate monitoring and focus on what matters.

Growth at Scale

Scale your business with confidence and clarity.

See everything. Understand instantly.Act smarter. Grow faster.

Get real-time insights across every channel, campaign and conversation with Telvanta.ai.