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Telvanta
QUALITY MANAGEMENT

Deliver Consistent Experiences.Every Conversation. Every Time.

Telvanta Quality Management helps you monitor, evaluate, and improve every customer interaction with data-driven insights, scorecards, and actionable feedback.

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  • Improve Customer Satisfaction
  • Ensure Compliance & Quality
  • Empower Agents with Coaching
  • Data-Driven Performance Insights
Quality overview with score trend, score distribution and recent evaluations

Trusted by 1,800+ Businesses Worldwide

DarazBritish CouncilGovernment of NepalTVSSamsungPathaoNIC ASIAVolkswagenWWFVianet

COMPLETE VISIBILITY. MEASURABLE IMPACT.

Everything You Need to Ensure & Elevate Quality

From interaction monitoring to performance coaching, Telvanta gives you the tools to maintain high standards and build a culture of continuous improvement.

  • Monitor 100% of interactions across channels
  • Evaluate with customizable scorecards
  • Identify trends and quality gaps
  • Coach agents and track improvement
  • Ensure compliance and reduce risk
Interaction MonitoringRecord and review calls, chats, emails, and more.
Quality ScorecardsCreate customized scorecards that fit your business.
AI AnalysisAI analyzes sentiment, keywords & compliance automatically.
Coaching & FeedbackProvide actionable feedback and coaching to agents.
Performance DashboardsReal-time dashboards and quality reports.
Compliance AssuranceStay compliant with policies and regulations.
AI-powered insights callout on a quality review

POWERFUL CAPABILITIES

100% Interaction Coverage

Monitor every interaction across voice, chat, email and social.

Custom Scorecards & Rubrics

Build scorecards tailored to your processes and quality standards.

Automated Scoring & AI Insights

Save time with AI-powered evaluations and smart insights.

Quality Calibration

Ensure consistency with calibration sessions and peer reviews.

Coaching & Action Plans

Turn feedback into action with structured coaching and follow-ups.

Detailed Reporting

Deep dive into trends, performance and quality metrics.

HOW IT WORKS

Quality Management in 5 Simple Steps

  1. 1Capture InteractionsAutomatically capture customer interactions across channels.
  2. 2Evaluate & ScoreReview and score interactions using your custom scorecards.
  3. 3Analyze & IdentifyAnalyze results to identify trends, strengths and improvement areas.
  4. 4Coach & ImproveProvide feedback and create action plans to improve performance.
  5. 5Track & MeasureTrack progress and measure quality improvements over time.

Better Quality. Better Results.

Organizations using Telvanta Quality Management see measurable improvements across the board.

35%

Increase in Customer Satisfaction

28%

Reduction in Repeat Contacts

40%

Improvement in Agent Performance

50%

Faster Issue Resolution

PERFECT FOR EVERY INDUSTRY

E-commerce

Ensure smooth order, delivery and return experiences.

Banking & Finance

Maintain compliance and quality in sensitive interactions.

Healthcare

Deliver accurate, empathetic and compliant patient interactions.

Telecom

Resolve customer issues faster and improve call quality.

Travel & Hospitality

Deliver exceptional service across bookings and inquiries.

Education

Support students and parents with consistent quality.

Elevate Every Interaction.Build Customer Trust.

Telvanta Quality Management helps you deliver consistent, high-quality experiences that keep customers coming back.

  • 14-day free trial
  • No credit card required
  • Cancel anytime