Assure quality.
Ensure compliance.
Build trust at scale.
Telvanta.ai Quality & Compliance helps operations teams monitor interactions, enforce policies, ensure regulatory compliance and continuously improve customer experience.
Why operations teams love Quality & Compliance
Business impact you can measure
Telvanta.ai helps us maintain the highest quality standards while staying 100% compliant. Our quality scores improved by 35% and compliance risks reduced by 50%.
Monitor. Evaluate. Improve.
Ensure every interaction meets your quality and compliance standards.
100% Interaction Capture
Capture calls, chats, emails and messages.
AI-Powered Evaluation
Automated scoring and issue detection.
Scorecards & Rubrics
Customize scorecards that match your goals.
Coaching & Feedback
Provide actionable feedback and coach your teams.
Reports & Analytics
Track trends and measure quality performance.
Compliance Assurance
Ensure adherence to policies and regulations.
How Quality & Compliance Works
Capture
Record and collect customer interactions.
Evaluate
AI and QA evaluate using scorecards.
Detect Issues
Identify compliance and quality issues.
Score
Generate quality and compliance scores.
Coach
Share feedback and recommend actions.
Improve
Agents improve with coaching and training.
Measure
Track progress and drive better results.
Everything you need to ensure quality and compliance
AI Quality Scoring
AI evaluates every interaction for accuracy and tone.
Compliance Rules
Define rules and policies specific to your business.
Keyword & Phrase Alerts
Detect sensitive words, disclosures and risks.
Script Adherence
Monitor script usage and conversation flow.
Sentiment Analysis
Understand customer sentiment and emotion.
Custom Scorecards
Create scorecards for teams, campaigns and channels.
Calibration & QA
Ensure evaluator consistency with calibration tools.
Audit Trails
Maintain complete logs for audits and reviews.
Deep insights for continuous improvement
Quality Score Distribution
- Excellent (90-100%)42%
- Good (70-89%)40%
- Average (50-69%)12%
- Poor (<50%)6%
Top Performing Agents
- SKSushma Karki98%
- BTBibek Thapa95%
- ARAnjali Rai94%
- RGRamesh Gurung93%
- PSPooja Sharma92%
Common Issues
- Policy not disclosed474
- Verification skipped299
- Incorrect information199
- Negative language174
- Other issues102
Compliance Score Trend
Ensure quality and compliance across every industry
Banking & Finance
Ensure regulatory compliance and disclosures.
Healthcare
Protect patient data and ensure privacy compliance.
E-commerce
Improve customer experience and reduce disputes.
Telecom
Ensure policy adherence and reduce complaints.
Travel & Hospitality
Maintain high service quality and standards.
Education
Ensure communication quality and compliance.
Seamless integrations
Ensure every interaction is
high-quality and fully compliant. Build trust, reduce risks and deliver exceptional customer experiences with Telvanta.ai.