FOR MARKETING TEAMS

Personalised messages.
Real connections.
Stronger results.

Deliver the right message to the right person on every channel. Telvanta.ai uses AI and customer data to personalise every interaction — so every message feels made for one person, not sent to a list.

Explore Use Cases

A personalisation preview — a WhatsApp draft built from merge fields beside the customer record it resolves against.

Why marketers love Personalised Messaging

Higher EngagementPersonalised messages get seen, read and acted on.

Increase ConversionsRelevance at every step improves conversions.

Stronger Customer LoyaltyCustomers feel understood and valued.

Save Time with AutomationAI personalises at scale across channels.

Real-time RelevanceTrigger messages based on real-time behaviour.

Results that drive impact

3XHigher Engagement45%Increase in Conversion Rate

60%Lift in Customer Retention2.6XHigher Campaign ROI

99.99%Platform Uptime< 30 secAverage Delivery Time

Telvanta.ai helped us deliver personalised messages at scale. Engagement increased by 68% and our conversions improved by 45% in just one quarter.

Pranisha ThapaHead of Marketing, EduBridge Nepal

Resources

Personalisation Guide Dynamic Content Guide Best Practices Message Templates Use Case Library

Visit Resource Center

Personalise across every channel

Business API

SMS

Bulk & 2-Way

Smart Emails

Voice

AI Voice Calls

Web Push

Browser & App

In-App

Mobile Messages

Social Media

DMs & Comments

How Personalised Messaging Works

Collect Data

Gather data from all customer touchpoints.

Understand & Segment

AI analyses behaviour, preferences and intent.

Create Personalised Content

Dynamic content adapts for every audience.

Choose Channel & Timing

Send via the best channel at the best time.

Deliver Message

Reach customers with relevant messages.

Track & Optimise

Measure results and improve continuously.

Powerful personalisation capabilities

Dynamic Content

Show different content based on customer data in real time.

AI Content Generation

AI writes personalised messages that convert better.

Behaviour Triggers

Send messages based on actions, events and customer behaviour.

Product Recommendations

Recommend products customers are most likely to buy.

Smart Timing

AI predicts the best time to send for higher engagement.

Customer Preferences

Use channel, language and communication preferences.

Location-based

Send offers and updates based on city, region or nearby location.

A/B & Multivariate Testing

Test multiple messages and deliver winning variations.

Use cases that drive results

Welcome Messages

Create a great first impression.

Product Promotions

Send offers personalised to each customer.

Cart Abandonment

Recover lost sales with timely reminders.

Order & Delivery Updates

Keep customers informed in real time.

Re-engagement

Win back inactive customers.

Loyalty & Rewards

Reward customers with personalised offers.

Build personalised messages in minutes

Hi {{first_name}} 👋

Based on your interest in {{category}}, we have something special for you! 🎉

🎁 Get {{discount}} OFF on your next order.

Use code: {{coupon_code}}

Hurry! Offer valid till {{expiry_date}}.

Happy Shopping! 🛍️

Insert Dynamic Field

Live Preview

Hi Anisha 👋

Based on your interest in Shoes, we have something special for you!

🎁 Get 20% OFF on your next order.

Use code: WELCOME20

Hurry! Offer valid till 15 May. Happy Shopping! 🛍️

10:30 AM

CustomerAnisha SharmaLast Purchase2 Days agoLocationKathmandu, NepalPreferred ChannelWhatsApp

Data Privacy FirstSecure, compliant and privacy-focused.

Enterprise GradeBuilt for scale and high performance.

Real-time DeliveryMessages delivered in real time.

Global ReachConnect with customers across the world.

99.9% UptimeReliable platform always available.

Seamless integrations

SalesforceHubSpotZoho CRMfreshsalespipedriveMicrosoft TeamszapierShopify+ More Integrations

Make every message personal.Create more impact.

Deliver personalised messages that build relationships, increase engagement and drive more revenue.

Personalised messages. Real connections. Stronger results.