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Telvanta
ONBOARD CUSTOMERS

Measure & Improve.
Understand every step.
Optimize every experience.

Track onboarding performance in real-time, discover what works, and continuously improve to drive higher activation and long-term customer success.

  • Real-time onboarding analytics and dashboards
  • Identify drop-offs and friction points
  • Actionable insights to improve every step
  • Run experiments and measure what matters
  • Continuously optimize for better activation and retention
An onboarding analytics dashboard showing five KPI cards — started, completed, activation rate, time to activation and drop-off — above a five-step onboarding funnel with completion bars and an activation-over-time line chart, with drop-off, channel and time-to-activate insight cards along the bottom.

How Measure & Improve works

1. Collect Data

Capture every action and interaction across the journey.

2. Analyze Performance

Identify trends, drop-offs and bottlenecks.

3. Get Insights

AI surfaces actionable insights and recommendations.

4. Take Action

Optimize steps, content and automations.

5. Measure Impact

Track results and improve continuously.

Powerful analytics to improve onboarding

Journey Analytics

See how customers move through each onboarding step.

Step 1100.0%Step 282.7%Step 377.2%Step 473.6%Step 571.5%
View report

Drop-off Analysis

Identify where customers drop off and why.

28.5%Drop-off
Step 260.7%Step 319.3%Step 412.6%Step 57.4%
View report

Cohort Analysis

Compare cohorts to understand what drives activation.

Week 1Week 2Week 3Week 4
May 1 - 7
May 8 - 14
May 15 - 21
May 22 - 28
0%25%50%75%100%
View report

Time to Value

Track how quickly customers reach their first value moment.

Average Time to Activate2.6 days12% vs last 30 days
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Goals & Events

Track key actions that indicate customer success.

Connected ChannelsFirst Campaign CreatedFirst Message SentTeam InvitedAutomation Created
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AI-powered insights & recommendations

AI finds what matters

Our AI analyzes billions of onboarding interactions to surface insights and recommend improvements.

  • Detect friction points automatically
  • Predict churn risk during onboarding
  • Recommend content, actions and nudges
  • Prioritize what to fix for the biggest impact

Friction Detected

High drop-off at “Connected Channels” step.

Impact:High
View insight

AI Recommendation

Add guided tutorial and one-click WhatsApp setup.

Potential Impact+23% completion
Apply suggestion

At Risk Customers

124 users showing low engagement.

Take action

Top Opportunity

Users who explore 3+ features activate 2.4x faster.

Explore

Why Measure & Improve matters

35%

Higher Activation

Companies that optimize onboarding see 35% higher activation rates.

25%

Lower Drop-off

Identify and fix friction to reduce drop-offs by up to 25%.

2X

Faster Time to Value

Help customers reach value faster and see results sooner.

40%

More Retention

Improved onboarding leads to 40% better retention.

More Growth

Activated customers upgrade 2X more and stay longer.

Measure every step. Improve every time.Build onboarding experiences that drive results.

Use real-time analytics and AI insights to optimize your onboarding and turn new customers into long-term advocates.