FOR HEALTHCARE PROVIDERS

Patient
Communication

Every message matters. Every patient counts.

Telvanta.ai helps healthcare providers connect with patients across their preferred channels—automating reminders, updates, follow-ups and more to improve engagement, reduce no-shows and deliver exceptional care experiences.

An appointment reminder, a report-ready notice and a follow-up check-in reaching one patient across WhatsApp, SMS, email and the patient portal.

The impact you can achieve

Fewer No-ShowsReduce missed appointments by up to 40% with automated reminders.

Better Patient ExperienceKeep patients informed with timely updates on their preferred channel.

Increased EngagementDrive higher response rates with personalized and relevant messages.

Higher Operational EfficiencyAutomate routine communication and reduce manual work.

Improved Patient OutcomesEnsure timely follow-ups and care continuity through smart messaging.

Key Results for Healthcare

40%Reduction in No-Shows

32%Increase in Patient Engagement

28%Increase in Patient Satisfaction

2.3xMore Appointment Confirmations

60%Faster Response Time

35%Reduction in Manual Communication

Unified Communication Across Every Channel

Reach patients wherever they are, the way they prefer.

Instant reminders, updates and two-way conversations.

SMS

Timely alerts, reminders and notifications that get read.

Detailed information, reports, newsletters and instructions.

Voice Calls

Automated calls for reminders, alerts and important updates.

Live Chat

Real-time support for queries and appointment assistance.

Patient Portal

Secure messages and updates within the patient portal.

How Patient Communication Works

Segment & Target

Identify patients based on appointments, conditions or treatments.

Create Message

Design personalized messages using templates or AI assistant.

Choose Channel

Select the best channel or use multi-channel communication.

Automate & Schedule

Set triggers, timing and frequency for automated messages.

Deliver & Engage

Messages are delivered and patients can respond instantly.

Track & Optimize

Measure performance and optimize for better results.

Communication Use Cases in Healthcare

Appointment Reminders

Reduce no-shows with automated reminders via SMS, WhatsApp, voice or email.

Appointment Confirmations

Instant confirmations with details, directions, documents and preparation instructions.

Follow-up Messages

Post-visit follow-ups, medication reminders and care instructions for better recovery.

Test Results & Reports

Notify patients when reports are ready and provide secure access links.

Health Campaigns

Share preventive care tips, health awareness and seasonal campaigns.

Vaccination Reminders

Send vaccination schedules and booster reminders to patients.

Billing & Payment Alerts

Payment reminders, invoice notifications and payment confirmations.

Discharge & Aftercare

Share aftercare instructions, medication schedules and recovery guidelines.

Survey & Feedback

Collect feedback, satisfaction scores and improve patient experience.

Chronic Care Management

Regular check-ins and reminders for chronic condition management.

Real-time Analytics & Reports

Total Messages Sent125,45828% vs last 30 days

Delivery Rate98.6%5% vs last 30 days

Response Rate32.4%12% vs last 30 days

No-Show Rate7.2%18% vs last 30 days

Messages Over Time

20K15K10K5K

May 5May 12May 19May 26Jun 2

Channel Performance

WhatsApp35%

SMS25%

Email20%

Voice12%

Others8%

Top Campaigns

Reminder - May34.2%

Vaccination Drive22.1%

Health Checkup18.7%

Report Alerts12.8%

Follow-up Care12.2%

Telvanta.ai has transformed the way we communicate with our patients. Reminders and updates are sent automatically, our no-show rate has dropped significantly and our patients love the convenience.

Dr. Meera JoshiHead of OperationsCity Care Hospital

Seamlessly Integrates With Your Systems

MEDITECHEpiceClinicalWorksKareoathenahealthCernerZoho CRM

Frequently Asked Questions

Ready to improve patient communication?

Engage patients, reduce no-shows and deliver better healthcare experiences.