Keep Citizens Informed.
Every Update.
Every Time.
Telvanta.ai helps government agencies communicate service changes, maintenance schedules, policy updates, and new initiatives across all channels—ensuring citizens always have the latest information.
The impact you can achieve
Key Results for Government*
*Based on Telvanta.ai customer data
Multi-Channel Delivery
Send updates via SMS, email, app notifications, portal, social media and more.
Targeted Communication
Reach specific citizen groups based on location, language, department or service type.
Real-Time Updates
Publish updates instantly and ensure real-time distribution.
Scheduled Releases
Plan and schedule updates to be sent at the right time automatically.
Analytics & Insights
Track reach, engagement, read rates and citizen response.
How Service Updates Work
Create Update
Draft your service update with key details and attachments.
Choose Audience
Select the target citizen group or segment for the update.
Select Channels
Pick one or more channels to deliver the update.
Schedule / Publish
Schedule for later or publish instantly.
Deliver Update
Telvanta.ai delivers the update across selected channels.
Citizen Acknowledgment
Citizens receive and acknowledge or engage with the update.
Analyze & Improve
Monitor performance and optimize future communications.
Popular Use Cases
Policy & Regulation Updates
Share new policies, rules and compliance updates with citizens.
Infrastructure Updates
Inform citizens about road closures, construction or public works.
Service Hour Changes
Notify changes in service hours, holidays or branch operations.
New Service Launches
Announce new services or digital initiatives to citizens.
Fee & Charge Updates
Communicate changes in fees, tariffs or payment processes.
Maintenance & Downtime
Alert citizens about system maintenance or temporary unavailability.
Eligibility & Document Updates
Inform about eligibility criteria or required documents.
Important Announcements
Broadcast national or departmental important announcements.
Service Updates Analytics Overview
Updates Over Time
Updates by Channel
Top Update Categories
Telvanta.ai has transformed how we share service updates. Citizens now receive information faster, across their preferred channels, and we see stronger trust and engagement.
Binod AcharyaInformation OfficerDepartment of Transport ManagementSeamlessly Integrates With Your Systems
Frequently Asked Questions
Deliver the right update. Build a more informed nation.
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