Stronger
Communication.
Informed Citizens.
Better Governance.
Telvanta.ai helps government agencies connect with citizens across every channel—delivering timely information, enabling two-way engagement, and improving public service experiences.
The impact you can achieve
Key Results for Government
*Based on Telvanta.ai customer data
Multi-Channel Outreach
Reach citizens via SMS, email, WhatsApp, voice, app, social media and more.
Localized & Multilingual
Communicate in multiple languages and target specific regions.
Two-Way Engagement
Receive replies, collect feedback and address citizen queries quickly.
Smart Automation
Automate notifications, alerts, reminders and campaign workflows.
Analytics & Insights
Track delivery, engagement and citizen sentiment in real time.
How Citizen Communication Works
Create Message
Create or choose your message or announcement.
Choose Audience
Select target groups by location, department or demographics.
Select Channel
Pick the right channel(s) for maximum reach and impact.
Send / Schedule
Send instantly or schedule for the best time.
Citizen Engagement
Citizens receive, reply, or take action as needed.
Resolve & Respond
Address queries, issues or feedback through smart routing.
Analyze & Improve
Measure performance and optimize future communication.
Popular Use Cases
Public Announcements
Share policy updates, office notices and general announcements.
Service Notifications
Notify citizens about application status, approvals and service updates.
Emergency Alerts
Send urgent alerts for disasters, safety, weather and public emergencies.
Event & Program Updates
Promote public events, health camps, training and community programs.
Tax & Payment Reminders
Send reminders for tax deadlines, fee payments and due dates.
Grievance Redressal
Enable citizens to raise complaints and track resolution status.
Survey & Feedback
Collect feedback, conduct surveys and improve public services.
Awareness Campaigns
Run targeted campaigns on health, education, hygiene and civic awareness.
Citizen Communication Analytics
Messages Over Time
Channel Performance
Top Engagement by Region
Telvanta.ai has transformed the way we communicate with our citizens. Important information reaches more people, faster, and we have seen stronger engagement and trust in our services.
Bikash AdhikariChief Administrative OfficerButwal Sub-Metropolitan CitySeamlessly Integrates With Your Systems
SalesforceZOHO CRMGoogle Workspaceand moreFrequently Asked Questions
Communicate better. Serve better. Together.
Empower your government agency with intelligent, reliable and scalable citizen communication.
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