Smart Support.
Faster Answers.
Happier Students.
Telvanta.ai empowers educational institutions to deliver exceptional support across every channel. Resolve queries faster, automate responses and ensure no student or parent is left waiting.
The impact you can achieve
Key Results for Education
*Based on Telvanta.ai customer data
Omnichannel Inbox
Manage chat, email, calls, WhatsApp & more in one inbox.
AI-Powered Responses
Instant, accurate answers for common questions.
Smart Routing
Route queries to the right agent or department.
Knowledge Base
Help students find answers with self-serve articles and guides.
SLA & Escalation
Set SLAs, escalate missed tickets and never miss critical requests.
Reports & Insights
Monitor performance, response time and satisfaction.
How Support & Help Desk Works
Capture Query
Students or parents reach out on their preferred channel.
AI Understands
AI identifies intent and suggests instant responses.
Smart Routing
Query is routed to the best available agent or department.
Resolve & Respond
Agents resolve the query with context and speed.
Satisfaction Check
Collect feedback to ensure satisfaction and close the loop.
Analyze & Improve
Track metrics and continuously improve support quality.
Popular Use Cases
Admission Enquiries
Answer admission related questions and guide prospective students.
Academic Support
Help with syllabus, exams, results, assignments and more.
Fee & Payment Queries
Resolve payment issues, refunds, receipts and due date questions.
Technical Support
Support for LMS, portals, login issues and technical glitches.
Document Requests
Help with transcripts, certificates, ID cards and other documents.
Scholarship Enquiries
Provide information on scholarships and financial aid.
Campus Services
Hostel, transport, library and other campus related assistance.
General Information
Answer FAQs about courses, policies and institutional services.
Support Performance Overview
Tickets Over Time
Tickets by Channel
Top Ticket Categories
Telvanta.ai help desk has transformed our support experience. Students get instant answers, and our team can focus on complex queries that truly need human attention.
Arjun RanaHead of Student ServicesKathmandu Model CollegeSeamlessly Integrates With Your Systems
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Ready to elevate your support experience?
Deliver faster, smarter and more personalized support to every student.
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