Customer health tracking
that helps you act early
and retain customers.
Get a real-time view of customer health, understand what drives it, and take proactive action before small issues become churn.
The impact of healthy customers
Trusted by growing businesses
Customer health tracking from Telvanta.ai gives us the visibility to act early, reduce churn and grow our customer lifetime value.
Sandeep K.Head of Customer Success,FinEdge NepalHow customer health tracking works
1. Collect Signals
We collect data from product usage, engagement, support, billing and more.
2. Calculate Health Score
AI analyses multiple signals and assigns a real-time health score to each customer.
3. Identify Risks & Opportunities
Detect at-risk customers and growth opportunities with clear insights.
4. Take Action
Get recommended actions and automate outreach to customers.
5. Improve & Retain
Track outcomes, improve health scores and retain more customers.
Powerful capabilities to understand and improve customer health
Multi-signal Health Score
Combine multiple data points to get a 360° view of customer health.
Real-time Dashboards
Monitor health at account, workspace and segment levels.
Risk Factor Analysis
Understand what’s hurting customer health and prioritise actions.
Automated Alerts
Get instant alerts for at-risk accounts and important changes.
Recommended Actions
AI suggests the best next actions to improve health and engagement.
Track Outcomes
Measure the impact of your actions and continuously improve.
Use cases for customer health tracking
Prevent Churn
Identify at-risk customers early and take action to prevent churn.
Increase Adoption
Find customers not using key features and drive product adoption.
Grow Revenue
Spot expansion opportunities and increase account value.
Improve Engagement
Re-engage inactive customers with personalized and timely outreach.
Optimize Success Efforts
Focus your team’s time on customers who need it most.
Data-driven Decisions
Make smarter decisions with accurate health insights and trends.
Why it matters
Lower Churn
Proactive action can reduce customer churn by up to 30%.
Revenue Increase
Healthy customers are up to 25% more likely to expand.
Issues Resolved Early
Catch and resolve issues before they impact retention.
Higher Retention
Companies using health scores see up to 2X higher retention.
Lower Costs
Support & Success
Reduce support volume and improve team efficiency.
Stronger Loyalty
Healthy customers are more loyal and become your best advocates.
Understand. Act early. Retain more.
Track customer health in real-time and take proactive actions that keep your customers successful and loyal.