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Telvanta
ONBOARD CUSTOMERS

AI-Powered Support.
Instant answers.
Happy customers.

Give new customers 24/7 AI-powered support that answers questions, resolves issues and guides them to success—instantly.

  • AI answers instantly, 24/7
  • Resolves issues and suggests next steps
  • Seamlessly handoff to humans when needed
  • Learns from every interaction to get better
The AI Support Assistant console: a customer asks how to connect WhatsApp Business and the AI replies with four numbered setup steps and an Open Guide button, beside a support-at-a-glance column showing 78% AI resolutions, a 28s average response time, a 4.8 / 5 satisfaction score and the top asked topics.

Support customers on every channel, anytime

Live Chat

Instant answers on your website.

WhatsApp

Quick support where your customers are.

Email

AI drafts and replies in seconds.

In-App Support

Help inside your Telvanta.ai account.

Knowledge Base

Self-serve guides, FAQs and articles.

Ticketing

Track, prioritize and resolve issues.

Human Handoff

Seamless handoff to your support team.

How AI-Powered Support works

1. Customer Asks

Customer asks a question on any channel.

2. AI Understands

AI understands the intent and finds the best answer.

3. Instant Resolution

AI provides accurate answers, guides and next steps.

4. Escalate if Needed

Complex issues are escalated to your support team.

5. Learn & Improve

AI learns from every interaction to improve over time.

Powerful features for exceptional support

AI Chat Assistant

Trained on your data to answer customer questions accurately.

Always learning

Smart Suggestions

Suggests next steps, articles and solutions automatically.

Suggested for you
How do I connect SMS?Creating your first campaignManaging team members

Knowledge Base

Centralize docs, guides, videos and FAQs in one place.

Getting Started GuideBest PracticesVideo TutorialsRelease Notes

Ticket Management

AI categorizes, prioritizes and routes tickets smartly.

Billing issueHighCampaign not sendingMediumIntegration helpLow

Multilingual Support

Support customers in their preferred language.

Englishनेपालीहिन्दीMore languages

Analytics & Insights

Track performance, top questions and customer satisfaction.

Resolution Rate78%28% vs last 30 days
AI handles the routine. Your team focuses on what matters.
AI handlesCommon questionsStep-by-step guidanceAccount & billing helpFeature how-to’sOrder status & updates
Humans handleComplex & sensitive issuesCustom requirementsStrategic consultationsHigh-value relationshipsEscalations
Train AI with your knowledge

Upload your docs, FAQs, policies and resources. Our AI learns from them to provide accurate answers that sound like you.

Docs & PDFsHelp ArticlesVideosWebsite ContentFAQs
Your KnowledgePDFDOCVID
AI Assistant

Why AI-Powered Support matters

80%

Faster Response

AI responds instantly, 24/7.

70%

Less Support Load

AI resolves most common questions automatically.

92%

Higher Satisfaction

Happy customers with quick, accurate support.

60%

Lower Onboarding Drop-off

Timely help keeps customers engaged and active.

3X

Team Productivity

Your team focuses on complex, high-value issues.

More Retention

Great onboarding support leads to long-term loyalty.

Smarter support. Happier customers.Stronger relationships.

Offer instant help, empower customers and make every onboarding journey a success.