Now serving all 77 districts of Nepal — IVR, Bulk SMS & WhatsApp API on one platform. Get started at Rs. 1,499→

Telvanta
SUPPORT CUSTOMERS

AI Agent Assistance
that empowers your team
and delights customers.

Give your support agents real-time AI support with smart suggestions, instant answers and automation—so they resolve issues faster, with confidence and accuracy.

A support ticket workspace: a High Priority ticket header over three columns — the customer, issue, channel and time on the left, the conversation in the middle where AI Suggestion and Recommended Reply cards answer the customer's message, and an AI Agent Assistant panel on the right listing suggested reply, knowledge articles, similar tickets, a customer summary and two recommended actions.

The impact of AI Agent Assistance

Faster ResolutionsAgents resolve tickets up to 45% faster.
Higher CSATAccurate answers and consistency lead to happier customers.
Lower Training TimeNew agents become productive faster with AI guidance.
Reduced WorkloadAutomate repetitive tasks and suggest next best actions.
Stronger ProductivityAgents handle more tickets without compromising quality.

Trusted by growing businesses

10K+Businesses50M+Conversations / Month
99.99%Platform Uptime4.8/5 from 500+ reviews

AI Agent Assistance from Telvanta.ai reduced our average resolution time by 45% and helped our agents deliver consistent, accurate support every time.

Pratika K.C.Head of Support,CloudMart Nepal

How AI Agent Assistance works

1. Customer Raises a Ticket

Ticket comes in from any channel—email, chat, social, WhatsApp or web.

2. AI Understands & Analyzes

AI analyzes the intent, context and customer history in real-time.

3. AI Assists the Agent

AI provides smart suggestions, knowledge, replies and next best actions.

4. Agent Resolves Faster

Agent responds with confidence and AI automates repetitive tasks.

5. Continuous Learning

AI learns from every resolution to improve suggestions and accuracy over time.

Powerful capabilities for smarter support

Smart Reply Suggestions

AI suggests contextual replies that agents can send with one click.

Context-aware repliesTone & language matchCustomizable templatesMulti-language support

Knowledge Recommendations

Instantly suggest the most relevant articles, docs and FAQs.

Auto article matchingSynonym & intent searchKnowledge base syncArticle previews

Customer Context at a Glance

Get a 360° view of customer history, orders, conversations and past tickets.

Customer timelinePast interactionsPurchase historyProfile insights

Next Best Action

AI recommends the right actions to resolve issues quickly.

Action suggestionsWorkflow guidanceEscalation hintsOne-click actions

Automation & Summaries

Summarize conversations and automate follow-ups and ticket updates.

Auto summariesAuto taggingAuto follow-upsStatus updates

AI Learning & Optimization

AI learns from every ticket to continuously improve accuracy and suggestions.

Suggestion accuracy92%

Use cases

Product Inquiries

Provide instant, accurate answers about products and features.

Billing & Payments

Assist with invoices, payments, refunds and subscription issues.

Technical Support

Help troubleshoot issues faster with step-by-step guidance.

Order & Delivery

Resolve order status, shipping and delivery related queries.

Returns & Refunds

Guide customers through returns, exchanges and refund policies.

General Questions

Handle FAQs and general questions efficiently.

Why AI Agent Assistance matters

Up to45%

Faster Resolution Time

Resolve tickets up to 45% faster.

Up to35%

Higher CSAT

Deliver better experiences and higher satisfaction.

Up to50%

Less Training Time

New agents ramp up to 50% faster.

Up to30%

Lower Ticket Volume

AI automation reduces repetitive tickets.

Up to2X

Agent Productivity

Agents can handle up to 2X more tickets.

Stronger Loyalty

Happy customers come back and recommend your brand.

Empower every agent. Delight every customer.

AI Agent Assistance gives your team the right answers, right when they need them.