Now serving all 77 districts of Nepal — IVR, Bulk SMS & WhatsApp API on one platform. Get started at Rs. 1,499

Telvanta
ANALYTICS

Analytics DashboardUnified communicationreporting.

Get a complete view of every conversation across all channels. Track performance, measure impact and make smarter decisions with real-time insights.

  • Real-time & historical reporting
  • Unified metrics across all channels
  • Custom dashboards & reports
  • Export, schedule & share with ease
  • Role-based access & team visibility
  • No credit card required
  • Setup in minutes
  • Cancel anytime
A unified analytics dashboard showing conversations, contacts, response time, resolution rate and CSAT, a conversations-over-time chart, the channel mix donut, a per-channel performance table and the top performing teams.

Reporting across every channel

WhatsAppVoice CallsEmailSMSLive ChatWeb PushSocial MediaIn-AppMore

One dashboard. Complete visibility.

Real-time Overview

Live view of conversations, contacts, response time and more.

Learn more

Custom Dashboards

Build dashboards that matter to your team.

Learn more

Advanced Filters

Drill down by channel, team, campaign, date, labels and more.

Learn more

Scheduled Reports

Automate reports and deliver insights to your inbox.

Learn more

Data Export

Export reports in CSV, Excel or PDF with one click.

Learn more

Multi-team Insights

Compare team performance and track KPIs in one place.

Learn more

Insights that drive results

Turn data into action. Identify trends, spot opportunities and optimize customer experiences at every step.

  • Identify peak hours & trends
  • Measure campaign performance
  • Track agent & team productivity
  • Monitor customer satisfaction
  • Take action with confidence

Conversations by Channel

WhatsAppVoice CallsEmailSMSLive ChatOthers
20K15K10K5K0
May 15May 16May 17May 18May 19May 20May 21

Key Insights

  • WhatsApp conversations increased by 24% compared to last week.
  • Average response time improved by 8.3%.
  • Abandoned cart recovery campaign generated 12.4% more conversions.
  • Support team CSAT score is above the target.

Built for every team

Support Teams

Resolve faster and improve customer satisfaction.

Sales Teams

Track leads, pipelines and communication performance.

Marketing Teams

Measure campaign impact and audience engagement.

Operations

Monitor overall communication and team efficiency.

Leadership

Get executive insights and make data-driven decisions.

Seamless Integrations

Connect Telvanta with the tools you already use.

Salesforce
HubSpot
Zoho CRM
Freshdesk
Pipedrive
Google Analytics
Microsoft Teams
Slack
+ More Integrations

Enterprise-grade Security

End-to-end Encryption
Role-based Access Control
GDPR Compliant
Secure Data Centers
99.9% Platform Uptime

Measure every conversation.Improve every experience.

Unified reporting across all channels to help you take action and grow your business.

  • No credit card required