BUSINESS PLAN
Optimize customer operations with AI, intelligence and control.
Power high-performance sales, support and contact centers with advanced tools, AI insights and automation at scale.
25Users included
100,000Stored contacts
15,000Monthly engaged contacts
10Channels included
100Active workflows
30,000AI credits per month
$239/moBilled annually(Save 20%)$299 billed monthly
No long-term contractsCancel anytime14-day free trial
Everything included in Business
Back to pricingOmnichannel CommunicationEverything in Growth, plus
- 10 Channels Included
- Unified Omnichannel Inbox
- WhatsApp Business Platform (API)
- Additional WhatsApp Numbers (Add-on)
- Facebook, Instagram, Messenger
- Telegram & Other Social Channels
- Email Sales & Support
- SMS (Transactional & Marketing)
- Voice Calling
- Cross-channel Customer History
- Advanced Saved Replies
- Auto-translation (Add-on)
Sales SuiteEverything in Growth, plus
- Advanced Lead Distribution
- Account Ownership & Hierarchy
- Advanced Deal Pipeline
- Stage Automation
- Forecasting & Revenue Insights
- Quote & Proposal Management
- Digital Signatures
- AI Sales Assistant
- Next Best Action
- Call & Meeting Summaries
- Win/Loss Analysis
- Advanced Sales Analytics
Support PlatformEverything in Growth, plus
- Advanced Ticket Management
- Multi-level SLA & Escalations
- VIP & Priority Routing
- Skill & Language-based Routing
- Intelligent Queue Management
- Workflow-based Ticket Actions
- Advanced Customer Context
- Customer Satisfaction (CSAT)
- Advanced Help Center
- Knowledge Base (Advanced)
- AI Auto Responses
- Advanced Support Analytics
AI & IntelligenceEverything in Growth, plus
- 3 AI Chat Agents Included
- AI Voice Agent (Add-on)
- AI Agent Studio (Add-on)
- AI Knowledge Hub (Advanced)
- Conversation IntelligenceIncluded
- Sentiment, Intent & Topic AnalysisIncluded
- Action Items & HighlightsIncluded
- Compliance Detection (Basic)Included
- AI Content Studio (Add-on)
- AI Journey Optimizer (Add-on)
- 30,000 AI Credits / month
Journey & AutomationEverything in Growth, plus
- 100 Active Workflows
- Advanced Journey Builder
- Advanced Triggers
- Behavioral & API Triggers
- Complex Branching & Conditions
- Advanced Journey Blocks
- AI-powered Journey Optimizer (Add-on)
- Workflow Analytics (Advanced)
- Cross-channel Automations
- Task & Approval Automation
- Event-based Automations
Analytics & ReportingEverything in Growth, plus
- Advanced Analytics Suite
- Custom Dashboards (Unlimited)
- Custom Report Builder
- Scheduled Reports
- FRT, SLA & Resolution Dashboards
- CSAT & Agent Performance
- Conversation Funnel (Advanced)
- Revenue & Sales Analytics
- Customer Insights Dashboard
- Journey Analytics (Advanced)
- Data Export & API Reports
Workforce & OperationsEverything in Growth, plus
- Workforce Management (Add-on)
- AI Demand Forecasting (Add-on)
- Shift Management (Add-on)
- Real-time Adherence (Add-on)
- Workload Balancing (Add-on)
- Queue Monitoring (Advanced)
- Agent Productivity Dashboard
- Agent Status & Availability
- Capacity Planning (Add-on)
- Operational KPIs Dashboard
Quality & CoachingEverything in Growth, plus
- Quality Management Suite (Add-on)
- Conversation Review
- QA Scorecards (Advanced)
- Agent Coaching
- Compliance Monitoring (Advanced)
- Listen / Whisper / Barge
- Supervisor Dashboard
- CSAT Survey Management
- Coaching Plans & Feedback
- QA Analytics
Integrations & APIEverything in Growth, plus
- CRM Integrations (Advanced)
- Salesforce, HubSpot (Add-on)
- Helpdesk Integrations (Add-on)
- Webhooks (Advanced)
- API Access Plus (Higher Limits)
- Bulk & Batch API Operations
- Event Streaming (Add-on)
- Developer Documentation
- Sandbox Environment (Add-on)
AdministrationEverything in Growth, plus
- Advanced RBAC
- Department & Team Management
- Multiple Workspaces (3 Included)
- Advanced Audit Logs
- Configuration Templates
- Data Retention (365 Days)
- IP Restrictions (Add-on)
- SSO / SAML (Add-on)
- System Notifications Management
Security & ComplianceEverything in Growth, plus
- Data Encryption (In Transit & At Rest)
- Role-based Data Access
- Audit Logs (180 Days)
- Compliance Certifications (Add-on)
- Data Residency (Add-on)
- Backup & Disaster Recovery (Add-on)
- Privacy & GDPR Ready
- Security Alerts & Monitoring
Self-Service & EngagementContact sales
- Help Center (Advanced)
- FAQ Manager (Advanced)
- Community Announcements
- Customer Portal (Advanced)
- Feedback Collection
- Changelog & Updates
- Live Chat Routing Rules
- Business Hours & Holidays
- Customer Onboarding Flows
Scale and extend with powerful add-onsAdd the capabilities you need, when you need them.
AI Voice Agent
Conversation Intelligence Extra
Workforce Management
WhatsApp Numbers
Voice & SMS Packs
Advanced IVR & Routing
Additional Storage
SSO / SAML Security
Premium Support
And many more…
Need a custom solution for your organization?We’ll help you design the perfect plan with dedicated support and implementation.Contact sales